Windows 10: STILL waiting for answers about external DVD not working

Sorry this is long, but it's my 3rd try to get an answer on this. It seems that I only get a response to my first post and follow-up questions are ignored even though the other person has been posting frequently for over a week each time.Recap of problemNo internal DVD drive on laptop with Windows11No DVD driver in Device Manager, command prompt trick didn't work, and nothing says IDE, ATA, or ATAPI in Device ManagerI found atapi in the Registry Editor, but doing right click > New > Key doesn't automatically create Controller0. Renaming from NewKey1 that was created to Controller 0 and f

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External DVD plays video but no sound External DVD plays video but no sound

Hi Fred,





There are a lot of possible factors for this matter to occur. To isolate the issue, we have some questions for you:

• 
  Were there any changes made before the issue occur?
  
• 
  Were there any error messages?
  
• 
  Have you tried updating your drivers?
  
• 
  Have you tried using the external DVD with another computer?
  
• 
  What are the troubleshooting steps have you done so far?
  

We'll be waiting for your response.



Regards.

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

Windows 10 and External DVD drive

Hi,

Thank you for keeping us posted.

I would suggest you to open the device manager and check if the drive shows up in device manager.

Follow the steps given below:

1. Press Windows key + R to open the run command.

2. Type devmgmt.msc and press enter to open device manager.

3. Expand DVD/CD-Rom drives and check if the external DVD drive is listed.

4. If so, right click on it and uninstall it.

5. Restart the computer.

Let us know the result.