Windows 10: still waiting on Tier 2 to get back to me to clarify accounts. Spoke at length to Tier 1...

Discus and support still waiting on Tier 2 to get back to me to clarify accounts. Spoke at length to Tier 1... in Windows 10 Software and Apps to solve the problem; till waiting on Tier 2 to get back to me to clarify accounts. Spoke at length to Tier 1 last week and they said I would be contacted within 24-48... Discussion in 'Windows 10 Software and Apps' started by Neil Ronaldson, May 7, 2023.

  1. NEIL RONALDSON
    Neil Ronaldson Win User

    still waiting on Tier 2 to get back to me to clarify accounts. Spoke at length to Tier 1...


    till waiting on Tier 2 to get back to me to clarify accounts. Spoke at length to Tier 1 last week and they said I would be contacted within 24-48 hours. We are unable to access word and excel. This needs to be sorted....

    :)
     
    Neil Ronaldson, May 7, 2023
    #1
  2. RLGINSAT
    rlginsat Win User

    Tier 2 Call Back

    I chatted with a Tier 1 tech last Saturday, 08/15. She scheduled a Tier 2 callback for 08/17. As of today, I still have not gotten the call. I tried sending a reply to the confirmation e-mail, but have gotten no response. How to I get through to let MS know
    that I'm still waiting for the phone call?
     
    rlginsat, May 7, 2023
    #2
  3. DANSSMITH1
    Danssmith1 Win User
    How is it possible to get Tier 2 Support?

    Tier 2 support has now failed to call on each of four scheduled call-backs on the same case.

    All I get are excuses from Tier 1 about how busy Tier 2 is, blaming everything on Covid, as if MS cannot afford to hire enough people.

    There is clearly no point in yet another call or chat (I've done at least 6 on the same issue).

    How is is possible to actually obtain Tier 2 support?
     
    Danssmith1, May 7, 2023
    #3
  4. TOWNSEND115
    Townsend115 Win User

    still waiting on Tier 2 to get back to me to clarify accounts. Spoke at length to Tier 1...

    How is it possible to get Tier 2 Support?

    Hello Danssmith1, I am an independent Windows advisor and will be happy to assist you.

    Right now you are at tier 1 support, I can reroute you to tier 2 support if you would like.
     
    Townsend115, May 7, 2023
    #4
Thema:

still waiting on Tier 2 to get back to me to clarify accounts. Spoke at length to Tier 1...

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