Windows 10: Still waiting to get my question answered!

https://answers.microsoft.com/en-us/windows/forum/all/activation-error-windows-10-pro-on-a-previous/a1119fe7-db80-41fc-b5fb-7d835835c2b3

:)

 

cortana does not answer questions well

Hi Doctor Susan,

Cortana’s responses usually depend on the type of topics being asked. To best address your concern, we need you to answer the following questions:

• Which Windows 10 build are you using? Click
  here for instruction on how to find your Windows 10 build.

• Are all the responses to all your questions off the mark, or is it isolated to a specific topic?
• Can you provide us some scenarios or topics when Cortana provides off the mark answers?
• Did you make any changes before this issue happened?
• What troubleshooting steps have you done so far?

We will be waiting for your response.

 

Answer to question

You've posted 5 questions:

1. On January 15, you posted "Word 2013 document too large in windows10"; Stefan Blom replied on January 16 and you marked his reply as the answer to your question
2. On January 18, you posted "Word documents sent to cloud"; there have been 11 replies to that question and on January 19, you marked Jay Freedman's reply as the answer and replied "Got it! Thanks!"
3. On February 6, you posted "Windows 7 updates"; I replied on Feb 6 and you replied "Ok, thanks!"
4. On March 31, you posted "Windows 7 updates" which is essentially identical to the question you posted on February 6. It appears that user PINGROSHEKKA replied to your post but that reply was split into its own separate thread by a Volunteer Moderator because
   rather than being a reply to you, user PINGROSHEKKA asked an unrelated question.
   
5. Finally, today you posted "Answer to question"; Frederik Long has replied twice.

I would be glad to clarify my February 6 reply to your question if you explain your confusion. If you've received new updates on your Windows 7 computer since February 6, open Windows Update, click the link for "View update history" and list the updates
you're confused about.

The following, for example, are the updates I've received since February 6 on a Windows 7 system. Although it looks like a lot of updates, they are, in fact, the very updates listed in my February 6 reply:

• "signature" updates for Microsoft Security Essentials or Windows Defender; in the list below, these are the different "versions" of KB915597
  
• for another Microsoft product installed on your computer, such as Microsoft Office 2016;
  in the list below, these are
  • the February and March versions of the "Windows Malicious Software Removal Tool" KB 890830
  • update for Microsoft Word 2016
  • update for Microsoft Office 2016
  • update for Microsoft Skype for Business 2016
  • update for Microsoft Outlook 2016
  • update for Microsoft Excel 2016

 

Windows 10 Screensaver Wait Time

Hi,

We would like to know more information regarding the issue that you are experiencing with the wait time of your screen saver. For better assistance, please answer the following questions:

• How are you trying to change the screen saver's wait time?
• Is the option to change the wait time greyed out?
• What troubleshooting steps have you tried so far?
• Did you make any recent changes to your computer prior to this issue?
• What is the build and version of your Windows 10?

Regards.