Windows 10: Stop Code - 0x00000139

I just experienced BSOD with the stop code 0x00000139 and I'm unsure of what to do. Is this a hardware or software issue? How can I find out what caused the issue and what do I do?I also noticed in event viewer I had to go into event viewer to find the stop code that I had a Kernel-PnP warning saying "The driver \Driver\WUDFRd failed to load. Status: 0xC0000365" I dont know if this is related? After the BSOD it automatically restarted and I have performed a sfc /scannow which said that it restored corrupted files I think and I also the Windows Memory Diagnostic

:)

 

BSoD 0x00000139

Hi. I'm writing because I'm having a problem with my computer.

Lately I have experienced several BSoDs, each with different stop code, but they seems to be referring to one device error. I've reinstalled Windows but see improvement.

The most recent BSoDs contains the following info:

• 0x00000139 (0x0000000000000003, 0xfffffd0a50e4b220, 0xfffffd0a50e4b178, 0x0000000000000000)
• 0x00000109 (0xa39ffc5b07604826, 0x0000000000000000, 0x0508f85968ea7e46, 0x0000000000000101)

I'm in China and I don't know in what way I can send you the memory dump file and the event log.

Can you help me?

 

Stop Code - apc mismatch

Hello,

Follow the steps listed by
Reymichael Ros

 

Stop Code VIDEO_TDR_FAILURE - atikmpag.sys

Thank you for your help.

• I used DDU to remove drivers
• I check the HP site for older drivers as you suggested but there are none for Win10. I downloaded Win8 driver but on install it reported it was not compatible
• I checked the AMD site and have used older driver 15.200.1062.1004 but still get same stop code error (if you need me to send the files please let me know)

Do you have any further suggestions please?