Windows 10: Stop Code: System Service Exception, Windows 10 PC

Hi,


My computer crashed suddenly and I get the following BSOD message :


Stop Code: System Service Exception.


I am so upset as I got important notes that I forget to save on my notepad.



Any help is very much appreciated.



Link to mini dump file :


https://1drv.ms/u/s!AllC9L3D-J9LgkSK778Kb37Xa8Nf


Thank you

:)

 

BSOD Windows 10 Stop Code: System Service Exception

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a Blue screen of death with System Service Exception stop code error. Thank you for the Mini dump file provided in the post, we analyzed and found ntkrnlmp.exe is an executable file associated with Windows
Operating System. When Windows OS starts running in your computer, the programs that contain ntkrnlmp.exe will be executed and loaded into RAM and runs there as a NT Kernel & System process.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the PC?
  
• Are you aware of any changes, prior to this issue?

Meanwhile, we would suggest you to refer the steps from this article under this section
“When did you get the error?” by clicking on
“While using my device”:
Troubleshoot blue screen errors



As an additional information, please refer this article:
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION



Let us know how it goes.



Aditya Roy

Microsoft Community – Moderator

 

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