Windows 10: Stopcode error: RTKVHD64.sys the entry "Sound, Video, Game Controller" is MISSING from the...

Discus and support Stopcode error: RTKVHD64.sys the entry "Sound, Video, Game Controller" is MISSING from the... in Windows 10 Drivers and Hardware to solve the problem; The speaker icon on the sys tray says, "No audio output device is installed." On the SETTINGS page, this message, "No devices found" in the dropdown... Discussion in 'Windows 10 Drivers and Hardware' started by Robin Cole III, Dec 12, 2020.

  1. ROBIN COLE III
    Robin Cole III Win User

    Stopcode error: RTKVHD64.sys the entry "Sound, Video, Game Controller" is MISSING from the...


    The speaker icon on the sys tray says, "No audio output device is installed."


    On the SETTINGS page, this message, "No devices found" in the dropdown box for both the microphone and speakers.


    When I attempt to load drivers from the Device Manager for Legacy Hardware>Sound, Video, Game Controller > Realtec > the latest driver... the system crashes with the Stopcode error.


    What must I do to fix this?

    :)
     
    Robin Cole III, Dec 12, 2020
    #1
  2. JUNAID_A
    Junaid_A Win User

    Laptop crashes caused by 'rtkvhd64.sys'

    Hi Regal,

    Thank you for writing to Microsoft Community Forums.

    To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

    • What is the make and model of the laptop?
    • Which build of Windows 10 is installed on the machine?

      (Search winver from the Start menu to know the same)
    • Does the computer boot to the desktop?
    • Are you aware of any changes that happened on the computer prior to which this issue started to occur?

    Upon analyzing the crash dump files, seems like the crash is caused by
    rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

    Method 1

    I suggest you to uninstall the Realtek HD Audio drivers
    installed on the machine and let Windows to search for the update and install the updated drivers.

    • Right click the Windows icon on the taskbar and choose
      Device Manager.
    • Expand Sound, video and game controllers and locate
      Realtek HD Audio drivers.
    • Right click on it and choose Uninstall.
    • Check the box Delete the driver software for my device
      and reboot the machine to see if the issue persists.

    If the issue persists, try Method 2

    Method 2

    If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

    Meanwhile, you may also want to go through Troubleshoot blue screen errors
    and see if it helps.

    If the issue persists, revert to us with the latest crash dump file.

    Let us know how it goes.

    Regards,
     
    Junaid_A, Dec 12, 2020
    #2
  3. E FOR EXCEL
    E for Excel Win User
    E for Excel, Dec 12, 2020
    #3
  4. TAYLOR-PAIGE TIMMINS
    Taylor-Paige Timmins Win User

    Stopcode error: RTKVHD64.sys the entry "Sound, Video, Game Controller" is MISSING from the...

    Blue screen error - no audio and mic in sound settings

    error file listed as SYSTEM_THREAD_EXCEPTION_NOT_HANDLED RTKVHD64.sys
     
    Taylor-Paige Timmins, Dec 12, 2020
    #4
Thema:

Stopcode error: RTKVHD64.sys the entry "Sound, Video, Game Controller" is MISSING from the...

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