Windows 10: Stopcode re: bthhfenum.sys even AFTER uninstalling Bluetooth device.

Discus and support Stopcode re: bthhfenum.sys even AFTER uninstalling Bluetooth device. in Windows 10 Drivers and Hardware to solve the problem; guys I need your advice here. I'm embarrassingly stumped *Redface Since Update to 1803 build 17134.165 my formerly rock-reliable Bluetooth device,... Discussion in 'Windows 10 Drivers and Hardware' started by cognus, Aug 8, 2018.

  1. cognus Win User

    Stopcode re: bthhfenum.sys even AFTER uninstalling Bluetooth device.


    guys I need your advice here. I'm embarrassingly stumped *Redface
    Since Update to 1803 build 17134.165 my formerly rock-reliable Bluetooth device, Intel N 7265, became unstable, with the 'trigger' seeming to be merely hitting the "Connect" function. First I updated the driver and thought it was ok because I did not proceed to actually connecting anything - it is not stable.Then I tried rollback drivers, with no apparent change in behavior.

    Uninstalled the device and all drivers related to it, so it shows up now as an "unknown". I did not find a generic MS Bluetooth driver on the system, to my surprise. STILL I am getting errors, i.e. Stopcode fingering bthhfenum.sys, sometimes now just after restart. Why is that file even being loaded is one question? There are no Bluetooth services now being loaded at startup.

    Anyone else have this problem? Googling about, I find old threads from years gone by that are variants on the theme but I have NEVER had a Bluetooth issue on this ultrabook.
    A contributing bug is that the crashdump is failing, though it is setup properly. Nothing in the event log either.

    help pls

    Pls give me some ideas here.

    :)
     
    cognus, Aug 8, 2018
    #1

  2. Uninstalled Bluetooth Devices Automatically Install


    The issue is; when I pair a device with my computer using Bluetooth I am no longer able to unpair, or even uninstall the device, as if i do, somehow windows will just automatically reinstall it even if it's not connected. This means that if i connect the device to something other than my computer, I can no longer re-pair it with my computer as it thinks that the device is still paired.

    When I pair the device from the Bluetooth section of control panel, the device will disappear from the control panel Bluetooth menu, and the only way to see that the device is connected is by looking in device manager.
    Here is an image I have found of what the Bluetooth section of the control panel should look like with paired devices:

    Stopcode re: bthhfenum.sys even AFTER uninstalling Bluetooth device. [​IMG]

    Now here is what mine looks like even though I have a number of devices connected:

    Stopcode re: bthhfenum.sys even AFTER uninstalling Bluetooth device. [​IMG]


    Here's what I've Tried
    I have removed, and completely uninstalled all Bluetooth devices from the PC using device manager (even the hidden devices), and also uninstalled all Bluetooth applications from the control panel.
    After doing the previous steps, I reconnect the Bluetooth dongle (ASUS BT-400) and install the driver I downloaded from the Asus website. As soon as the driver for the device install, all of the previously paired (since time began) devices will install and windows will think they air all paired (again I can see this though the device manager).

    I had this issue when I was on windows 8.1 and I have it again now. I did a clean install of windows 10, and the issue still persists even though I have tried two different Bluetooth adapters (to make sure one wan't faulty). How is Windows storing these devices to re-install even though they're not connected?
     
    CyberPunked, Aug 8, 2018
    #2
  3. Trouble Connecting To Bluetooth Device

    Hello,

    Thank you for updating us with the issue.

    I would suggest you to uninstall and reinstall the Bluetooth drivers.

    Follow these steps to uninstall and reinstall the driver:

    Step 1: Steps to uninstall the device:


    • Press Windows key
      + R to open Run.

    • Type devmgmt.msc and press
      Enter
      .

    • Locate Bluetooth Device.

    • Right click on the device and select
      Uninstall.

    • Also place a check mark beside the option
      “delete driver files for the device”.


    • Restart the computer
    Windows should automatically try to find and install the appropriate driver on restart. In case if it fails to install the driver automatically. If that didn’t work try step 2.

    Step 2: Update Driver Software from the Manufacturer’s website:

    Go to the manufacture website and search for the latest Bluetooth drivers compatible with Windows 10 available for the device model and then install.

    Hope the information helps. If you have any queries related to Windows. Feel free to post. We are here to help you.
     
    Ashish Sondhi, Aug 8, 2018
    #3
  4. HojabrA Win User

    Stopcode re: bthhfenum.sys even AFTER uninstalling Bluetooth device.

    I don't have any bluetooth devices but windows turned it on!!


    1. I have no bluetooth devices in devices manager.
    2,3,4. they all turned off before.

    reboot or shutdown doesn't solved it.
    i have USB wireless Mouse/Keyborad. i plug it out and use PS/2 but nothing.
    i used DISM to repair image.

    i tried everything but its not make any changes and windows still showing Bluetooth turned on.
    a few days ago it was not even showing Bluetooth in Action Center but i don't understand what happened, no devices added or changed in my PC, no software Installed or Uninstalled, not a single Settings Changed in Windows or BIOS!!!
     
    HojabrA, Aug 8, 2018
    #4
Thema:

Stopcode re: bthhfenum.sys even AFTER uninstalling Bluetooth device.

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