Windows 10: Store payment failure, no error

Discus and support Store payment failure, no error in Microsoft Windows 10 Store to solve the problem; I hope this is an easy one.Starting this morning, payments won't go through. Click on buy, type in my password and after a variable number of popup... Discussion in 'Microsoft Windows 10 Store' started by Mike Beck1, Jan 21, 2024.

  1. Store payment failure, no error


    I hope this is an easy one.Starting this morning, payments won't go through. Click on buy, type in my password and after a variable number of popup screens depending on how fast it goes it simply returns to the app page. No errors, no messages from the bank, no fraud alerts, nothing. It's as though MS is simply refusing the payment.I'd like to repeat this part for those that are addicted to canned responses and not actually reading anything in the post:No errors from the MS store.Nothing about card details.Nothing about addresses being wrong.Nothing about problems retrieving info.Nothing at

    :)
     
    Mike Beck1, Jan 21, 2024
    #1

  2. not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options
    and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Jan 21, 2024
    #2
  3. Nikhar_K Win User
    PAYMENT PROBLEM

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to make a payment. I’ll certainly assist you with this.



    However, we would like to know:



    • What happens when you try to make a payment?
    • Do you receive any error message?


    You may want to refer the troubleshooting steps mentioned in the article

    Troubleshoot problems when paying for something from Microsoft Store
    and see if that helps.



    However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to get in touch with the

    Microsoft Store Support
    team and they will help you with the appropriate details.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 21, 2024
    #3
  4. Store payment failure, no error

    Payment error in Windows 10....

    Hi,

    Thanks for the quick response. Unfortunately after going through the steps you suggested above, it made no difference and I still got the error code.

    I am based in the UK - do I need to trick the computer into thinking I'm in the States for this to work? To add money to my daughter's account, I have not been going through the Store App, but through settings... accounts... family...etc, but trying to
    do it through the store and going through the Payment Options link in the user account, I notice you end up in the same place anyway. After making the changes you suggest, all the prices changed from GBP to Dollars, so something happened but the payment would
    still not go through.

    If you have any other suggestions, I would be glad to hear them. I can't believe everyone in the UK has this problem!

    Many thanks again,

    Steve
     
    StevenHowe_899, Jan 21, 2024
    #4
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Store payment failure, no error

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