Windows 10: store

why cant owned games be removed from ownership, as I want the data accumulated with them gone, uninstalling is not removing the data as every time I reinstall the game returns complete with it still intact, how can I start a game fresh as if I have never played it before as this is what I want to do.

:)

 

store

Hi,

Welcome to Microsoft Community!

I would suggest you to clear the cache memory of the Windows Store app.

Try the following steps:

• 
  Press Windows + R keys to open Run window
  
• 
  Type wsreset.exe and hit enter.
  

Now try to open Windows store and see if that helps.

 

windows store

Hi Botlhe,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Try the methods below and check if it helps.

Method 1:

I suggest you run the Windows Store app troubleshooter and check. Follow the steps:

• 
  Press Windows Key + X.
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Windows Store apps to run the troubleshooter.
  

Method 2:

If the issue persist, I suggest you to reset Windows Store cache and check. Follow the steps:

• Press Windows Key+ R.
• Type wsreset.exe and hit
  Enter.

Please reply us on the status of the issue to assist you further.

 

The Store

For further troubleshooting, we suggest that you reset the Windows Store cache and check if the issue persists. Follow the steps below:

• Go to the Start Screen.
• Type WSReset.exe.
• Click on Run as administrator.

Update us on the result.

Thank you.