Windows 10: Strange behaviour from EA origin app

Short version
Cant get Electronic Arts origin to run on my PC, but installs ok.

Long version
I did a cleanup on a PC that could not run EA origin, or sims 4 after all the usual cleanups inc sfc scannow etc, Origin and sims4 work perfectly. While doing this I noticed that EA were giving away full games under their open house scheme, thought this a good idea....so,installed origin on my PC and when I tried to run it I got a white screen with a rotating black circle.....did all the same cleanup procedures, clean boot etc, bit no improvement....

strangely enough, my Son has an identical build PC, which runs EA origin and games without problem. So I assume this is fixable. I also tried a very old version of origin, but it refused my signin....then tried a slightly newer version, but it insisted on updating and the problem returned.

I welcome any ideas.....thought about a DISM check/repair. Have download the ISO image for the creators edition, but the version number is higher than my winver shows, but I upgraded to creator edition, so not sure why. I understand both .wim files have to be from the same version number.....also not 100% how to do the DISM procedure, but may need to learn this to sort out my problem.

thanks

:)

 

Fifamanager from EA Sports - Origin

Hi Steve,

One possible reason as to why you're encountering this issue is due to the hardware acceleration that has been auto-disabled after updating your Windows 10 PC. To resolve this issue, we suggest running the devices and hardware troubleshooter. Refer to

How to use Microsoft easy fix solutions and look for Find and fix problems with devices and hardware.

If the same issue occurs, kindly uninstall and reinstall the graphics card driver. Here are the steps:

• Press Windows + X keys.
• Select Device Manager.
• Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click
  Uninstall.
• On the Confirm Device Removal dialog box, click OK.
  
• Restart your device so that the changes can take effect.
• Download the latest graphics card driver from your computer manufacturer's website.

Keep us posted with the status of this issue. We'd be glad to further assist you.

 

Fifamanager from EA Sports - Origin

Hello

I have been playing with Fifamanager 14 from EA Sports and it perfectly worked until latest Windows10 update.

Now when I launch the game I receive the message that it requires Hardware Graphics Acceleration,. which is weird because my laptop is brand new

Steve

 

Reset my pc and origin ok, need to,identify what is conflicting with it.....
now restored from image.....but no nearer solving this mystery