Windows 10: Strange Issue That Occurs Every 2 Weeks On Windows 10 PC

Hi everyone I am new to the forum Im hoping someone here can assist me I have a Dell XPS 8700 desktop with an AMD Video Graphics card(HD Radeon) I put in windows 10 clean on July 29th when the operating system was released, first upgraded then did a clean install..thought everything was fine, but every two weeks for the past month..I will be on the computer, everything will be fine, and all of a sudden the mouse will freeze up, I can have firefox open at the time, then the screen will go black, then I will see a zillion little boxes and lines, different colors, then the screen goes black again, then it just keeps on looping doing that over and over again, black screen, colored screen, black screen, colored screen, etc etc..I have to turn off the PC and reboot it to fix it..I called Dell, they said it sounds like a video card issue, had someone come here a few days ago and replace the video card, about 2 hours ago, it happened again..was just on firefox had four tabs open..I called Dell and Dell is sending someone with a new motherboard(2nd time this PC has had a motherboard replacement since I got it, and this PC isnt even two years old yet) the reason is because I mentioned to them that a while back I updated the Dell BIOS to A11 and while it was installing(It installed fine but failed during verification process) I rebooted the PC and it showed that the A11 BIOS was installed just fine, but the technician thinks maybe the BIOS is the cause which makes no sense since this issue doesnt happen all the time, not sure what to think anymore..motherboard replacement, video card replacement, another motherboard replacement its ridiculous

:)

 

Win10 Build 1607 Monitor coming out of Sleep

PC has been coming out of sleep fine since the last uninstall and re-install of the Display Driver (as my original Post read, every time this issue occurs, my fix is the Uninstall/Re-install of the Display Driver...and this issue arises randomly....but
at least about every 10 to 14 days). Starting my PC in Safe mode would mean starting it that way and ruining it in that Mode 24/7 for about 2 weeks..... maybe the sleep issue occurs, Maybe not. I did start it for 4 days straight in Safe...and no issue....but,
prior to that following a uninstall/re-install it had been running over a week without the issue. So going the Safe route may or may not produce the issue.....

 

Error message that occurs every time on start up.

Hi,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

I would suggest you to perform a Clean Boot
and check if it helps.

Clean boot: To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a
"clean boot." A clean boot helps eliminate software conflicts.

How to perform a clean boot to troubleshoot a problem in Windows 10, Windows 8/8.1, or Windows 7

http://support.microsoft.com/kb/929135

Note: Please refer to the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal
startup after fixing the issue.

Hope it helps.

 

It sounds like you have a driver issue. I had to uninstall Windows 10 after the first release they issued, was failing miserably with every problem imaginable. You can try and do a Display Driver update for the GPU. Also can do the SFC /Scannow and the Dism fixes, to see if that picks up any problems.

 

So it doesn't sound like something went wrong with bios? I had a feeling it couldn't be that since if it was the motherboard the computer wouldn't even turn on..how do I do that scan I'm not familiar with it..dell uninstalled the video card drivers so many times I told them maybe something got corrupted but when they were trying to install the chipset driver the pc kept on rebooting before the thing installed so that is why they thought it's a motherboard problem,,this has only occurred with windows 10 as much as windows 8 sucked I never had anything like this happen

 

If it's a BIOS issue and can get to r desktop I'm sure that can run the update again and it will overwrite the BIOS already installed.

 

to run sfc /scannow

right click start or press windows key and x key at same time
select command prompt admin
type sfc /scannow press enter
note the space in between sfc and /

let it run
if it finds errors
take a snip image and post
to take a snippit image
click start
select all apps
scroll to windows accessories
open snippit
press new
use mouse to left click and hold while you drag across the screen of what you ant to capture....


if no errors

open command prompt admin
type Dism.exe /Online /Cleanup-Image /ScanHealth press enter
this will scan the windows image for errors and list them
if any type Dism.exe /Online /Cleanup-Image /RestoreHealth press enter

these are trouble shooting steps to get pc operating normally again

but I also agree it could be a display driver needing updated or the bios update needs re ran if it initially gave you errors..

a while back when I upgraded to 10 I had display issues similar to yours as well but my system is running dual intel and NVidia display adapters

 

did the sfc /scannow and it found zero errors..now Im doing the DISM.EXE scan to see if it finds anything which I doubt..its really troubling that in the past two years(This computer was purchased on 9/16/2013) this PC has had two motherboard replacements, a video card replacement, and still nothing but problems..the technician is coming tomorrow with another motherboard will see what happens otherwise I will just demand them send me a new PC because it hasnt even been two years yet

 

Sounds like you got a "lemon" PC if still under warrantee I'd get them replace entire PC also

 

Could be the display drivers just ain't compatible with your video card. I would try uninstalling current nvidia programs and drivers then open control panel then open devices and printers. Then right clicking your PC icon select device installation settings and disable the auto update for devices. Then go to your PC product support page and downloading original drivers for the nvidia card. How ever if you got the video card yourself and put it in yourself then use the drivers that came with it.

 

Also if desktop PC open the case and take video card out wait a few minutes then re insert it. Make sure it is seated properly. Then go from there

 

The XPS 8700 was purchased on 9/16/2013..I extended the warranty for another four years thank God I did that, usually I dont buy extended warranties but I just knew that something eventually would go wrong..I have an AMD Radeon HD..they have uninstalled and installed and uninstalled and installed the drivers repeatedly who knows if maybe that is the cause. I have AMD Catalyst Corner on my PC, I have from windows update it installed automatically some driver, and when I go to device manager it has the installed driver there so basically like three drivers who knows if maybe something got defective, whats weird is that I have a Sony laptop that is older than the PC and it works just fine, no issue with the video card or anything. Do you think that Dell would replace the whole PC and give me a new one since its not even two years old yet

 

Oops thought you had nvidia graphics. Same principal. Uninstall the amd and the catylist thing. Go to device manager and right click on the display driver choose uninstall place a check to completely remove if available. Then go thru the same process for the auto driver update and disable it then reboot. Get display graphics drivers from dell not amd. Then see if that works. Beyond the trouble shooting steps and this I'm at a loss. Other than reinstall the bios

 

yeah that has been done, did that before the technician came here last week to put i the video card and it still happened..will see what happens tomorrow with the motherboard replacement, Dell already said that if the issue isnt resolved they will replace my PC since its not even been two yrs yet and nothing but problems

 

Wanted to give you all an update on my mess of a PC..the technician came today and replaced the motherboard, now the BAD NEWS..the product key for windows 10 is no longer valid and this was from a legit windows 8.1 to windows 10..so now it keeps on saying I need to activate windows 10 that its no longer activated, I call Dell, of course they are ZERO help, they tell me to do a clean install of windows 8.1 then upgrade to windows 10 and it will be activated I dont know what to do I Really dont want to do that and NO ONE told me that by replacing the motherboard that this would happen