Windows 10: Strange Problem with Sound

Hi,I have a Dell laptop Latitude 5510 with i7-10810U CPU, running windows 10 version 10.0.19042 Build 19042, and in the last few months I have no sound, neither on speakers nor with headphones. In addition - the microphone also doesn't work.When I tested this issue I got a weird phenomenon: when I try to play test sound - it says "Failed to play test sound."I searched this problem online, and I have tried all of the next steps:Initially I thought it is a hardware problem, therefore I run a system check with BIOS, in which the speakers have functioned normally, therefore it is probably a driv

:)

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.