Windows 10: Strange Skype / Windows (?) Audio Problem.

I have been successfully using Skype just about forever.

Now suddenly when I make a Skype-out call after the line starts to ring I get audio but it is very weak.

I cannot adjust the volume with the windows sliders or Skype settings.

The sound reminds me of someone talking in metal can.

It actually sounds better than I have heard before but the very low volume offsets the tone improvement.

I have not tested the quality of inbound calls: my use is exclusively outbound connections.

Problem is the same for Skype to Skype and Skype to POTS.

I have been through all the audio settings in Skype and Windows.

I cannot find anything in either venue that speaks to the volume going down ONLY when making an outbound call.

I called a couple of numbers with my Google number and did not have any problems.

I cannot find content in the Internet that even mentions this problem.

Has anybody here had this problem? Have a fix?

Thanks for any thoughts

:)

 

Strange hardware problems with audio since upgrade.

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about access audio in Skype app after upgrading to Windows 10.

This issue might have caused by the outdated audio drivers/ Skype app. I suggest you to try the below and check if it helps.

Method 1: Uninstall and Update the driver.

I suggest you to uninstall the existing driver and update it.

Steps:

• Right click on the Start button from the desktop and select
  Device Manager.
• Expand Audio inputs and outputs, right click on
  High Definition Audio Device and click on Uninstall.
• Restart and Windows will re-install the
  IDT High Definition Audio driver.
• If it works fine otherwise try to search for the drivers with the help of model number of your computer from the Manufacturer’s website and install them.

If the issue still persists,

Method 2: I suggest you to
run Windows Store Apps Troubleshooter and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

• 
  Type Troubleshooting in the search next to start on the desktop.
  
• 
  Click on View All on left side and select
  Windows Store Apps.
  
• 
  Select Advance and click on
  Run as Administrator.
  
• 
  Click Next and follow the on-screen instructions to complete the troubleshooting process.
  

For further reference:Fix sound problems

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Strange audio problem on Windows 10

I keep having this strange problem with any headphones plugged into my computer where the audio doesn't work at all but if I mute then unmute the volume while a sound is playing it magically starts working again, but then if I stop the audio on my computer
and then try and play it again, the audio will not work again. Any suggestions?

 

Problems with Skype Audio and Windows 10

Hi Judy,

Welcome to Microsoft Community.

It looks that, you are unable to listen audio while using Skype after installing Windows 10.

Let me ask you few questions.

1) Are you referring to Skype desktop application or Skype App?

2) Are you able to listen to other audio file from your computer?

3) Have you set headphone as default audio output?

4) Is the issue specific only to Skype App?

Please follow the steps given here to set headphones as default sound output.

a) Right click on the volume symbol present on the right hand bottom corner.

b) Select Sounds, select the tab Playback.

c) From the list click on Headphone and select Set Default.

d) Click Apply and OK.

Please follow the troubleshooting methods if you are facing the issue with the Skype App.

Running the Modern UI App troubleshooter and check if it helps.

Please go to the following link and follow troubleshooting steps given.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab



For further assistance you can contact Skype forum. You can contact them here:

Results in Skype - Microsoft Community

I hope this resolves your issue, please write to us if you have any other Windows related issue.