Windows 10: Strange Sound problem

Discus and support Strange Sound problem in Windows 10 Drivers and Hardware to solve the problem; I have just done a fresh install of Win 10 (not an upgrade) I have noticed that no windows sounds are working. I can play music , listen to youtube... Discussion in 'Windows 10 Drivers and Hardware' started by mpooley, Nov 21, 2015.

  1. mpooley Win User

    Strange Sound problem


    I have just done a fresh install of Win 10 (not an upgrade)
    I have noticed that no windows sounds are working.
    I can play music , listen to youtube everything seems fine but I do miss the little sounds that re-assured me my usb stick was just plugged or unplugged etc.
    I have searched for an answer but my problem seemingly has not come up as far as I can see.

    A strange thing is that if I am playing music and then plug my usb in I can hear it!
    stop playing music and I can't
    Now someone cleverer than me will probably deduce something from that But I cant.
    Please help

    Thanks

    Mike

    :)
     
    mpooley, Nov 21, 2015
    #1

  2. File System error (-1073741819) on Windows 10

    it sounds strange but this problem is fixed by changing the system sounds to default

    it worked for me and countless others
     
    jonlearned, Nov 21, 2015
    #2
  3. Windows 10 error "file system error (-1073741819)" can't run any .exe files

    it sounds strange but this problem is fixed by changing the system sounds to default

    it worked for me and countless others
     
    jonlearned, Nov 21, 2015
    #3
  4. altae Win User

    Strange Sound problem

    More info please. Soundcard, connection to the amplifier/ to the speakers? What sound devices are installed? What's the default device? Without such info it's not possible to even make an educated guess, let alone come up with a serious solution.
     
    altae, Nov 21, 2015
    #4
  5. mpooley Win User
    Yes your right, sorry *Wink

    AMD High Definition Audio Device
    Realtek High Definition Audio
    AMD DP output is set as the default device
    It is outputting to my monitor on a Displayport vers 1.1 through my AMD Radeon HD 6850 graphics card
    if I plug headphones in the realtech app pops up but I dont get any sound through them.

    thanks

    Mike
     
    mpooley, Nov 21, 2015
    #5
  6. altae Win User
    Ok, my suspicion is the following: The audio player is set to play through the Realtek device and Windows uses the default device which is AMD HD Audio. Is my assumption correct that your speakers are connected to your pc's audio output? In this case setting Realtek as your default device should fix the problem.
     
    altae, Nov 21, 2015
    #6
  7. mpooley Win User
    No sorry I didn't make it clear again .
    The sound is going through displayport to my monitor which has speakers inbuilt.
    I just enabled the realtech digital and set it as default
    I dont get any audio at all like this. including testing the windows sounds.
    I also tried plugging in my headphones again but no sound out of them either.

    Thanks

    Mike
     
    mpooley, Nov 21, 2015
    #7
  8. altae Win User

    Strange Sound problem

    Ok, then we have to look further. Can you please do the following:


    • Check if the Windows sounds are enabled?
    • What happens if you change your default sound device to Realtek and plug in your headphones? Are there any Windows sounds?
    • Another measure to take would be to completely uninstall the AMD driver as well as the Realtek driver. Then download the latest ones and reinstall them. It could fix your problems.

    Please report back if any of these measures helped or not.
     
    altae, Nov 22, 2015
    #8
  9. mpooley Win User
    Hi
    Windows sounds are enabled
    I downloaded the latest realtek audio driver from microsoft catalogue but for some reason It won't let me install them
    when I do to device manager and update driver, even when i point to the new drivers on my drive it says that my drivers are up to date and won't install the new ones.
    I deleted realtek device and click scan for hardware changes but it doesn't find realtek.
    I can't see how to install the new drivers from here?

    thanks

    Mike
     
    mpooley, Nov 22, 2015
    #9
  10. altae Win User
    Don't download drivers through Windows update. Get them directly from AMD and Realtek. In case of Realtek use a system info tool like speccy, Aida64... to determine what Realtek sound chip is on your mainboard. But be sure both devices are completely uninstalled before you start with reinstalling them.
     
    altae, Nov 22, 2015
    #10
  11. mpooley Win User
    I went to realtek download and I could only find one file which seemed to be for any win 10 system
    as I ran setup it installed the network drivers and the audio drivers but it still didn't work.
    I checked the date on the audio driver and it was 07/08/2012 which is the same as before! (I did uninstall them first so I know they were re-installed)
    this would explain why my driver wouldn't update before when it said I had the latest drivers ! which are 3years old!

    Thanks
    Mike
     
    mpooley, Nov 22, 2015
    #11
  12. altae Win User
    What about the AMD driver? Since you output your sound through Displayport I'd focus on that driver.

    And have you tried this?

     
    altae, Nov 23, 2015
    #12
  13. cognus Win User

    Strange Sound problem

    I'm assuming you don't have a no-sounds Theme installed? if unsure, switch to one of the bland standard themes.
    I've wrestled a lot of audio issues on Windows 10, but not this one. very odd.
    you can always uninstall realtek and switch to MS generic HD Audio. i've yet to see it fail... pretty amazing. but windows will override it with realtek directly...
     
    cognus, Nov 23, 2015
    #13
  14. mpooley Win User
    As its a new install I just left the theme as it was.
    I tried installing MS generic HD Audio but it didn't play either the music or the sounds ! so I switched back to the AMD drivers.
    thanks for your help. I reckon it will one day just start to work lol
    at least it's not an important problem.
    I'll survive somehow lol

    thanks again

    Mike
     
    mpooley, Apr 5, 2018
    #14
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Strange Sound problem

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