Windows 10: Strange WiFi problem

Hi, I've been having a strange wifi problem on my laptop for a few months now. When I connect to my home wifi, after a while sometimes after 30 seconds, sometimes after a few minutes it disconnects and for a moment the available networks are still displayed, but I can't connect to any of them. Later, it stops displaying any networks at all, and when I try to turn the wifi service off and on, after turning it off, the icon becomes light gray and can't be clicked anymore. The only thing I can do to reconnect to the internet after it disconnects is to restart the computer. The problem does not

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Wifi and browser problems with windows 10


I'll tell you how I fixed an identical problem on a ASUS laptop that had run perfectly on Windows 7 and ran well on W10 from January until the Anniversary update in early August. I tried everything I found on this forum and two others. Nothing worked. The last thing someone suggested was disabling the adapter and using a WiFi dongle. Problem continued. Nobody suggested changing the wireless network adapter. I bought and installed an Intel 7260 WiFi card and just used the driver which was downloaded on the reboot after the install. All problems solved!!

I must have wasted two months reading and trying everything. Even the manufacturer support inferred I needed a new machine though they sent me a Windows 8.1 driver to try, with the same result.

I'd suggest contacting the manufacturer to determine if they white list any cards and see if they have suggestions for a compatible card. They may want you to buy another laptop but if the cards aren't white listed, a simple card swap to one compatible with Windows 10 seems to be the answer.

 

WiFi Connection Problem

Hello Claire,

For us to isolate the issue you are experiencing, kindly respond to the questions below:

• When did the issue started?
• Have you made any software or hardware changes to your device prior to the issue?

As a first troubleshooting step, we suggest that you run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problem. Here's how to run the troubleshooter:

• In the search box on the taskbar, type Network troubleshooter, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that resolves the problem.

 

Strange boot problem

I am trying to get my head round the 6 steps above before having a go. If you can expand on them it may give me a bit more confidence. I cant lose the whole contents of my PC.
Have attached details as you suggested.