Windows 10: Streaming Services Solid Gray Screen HWDRM?

Hello.

I have a Windows 10 Desktop connected to a 4k television through an AV Receiver.


Up through last night, everything was streaming just fine on Hulu, Disney +, Netflix, and Youtube. This morning, every time I try to launch a show on Disney +, or even log in to Netflix or Hulu, I get a solid gray screen displayed. With Disney +, I continue to get audio, but I can't get far enough with the others to know for sure. I first checked with Chrome, and then confirmed in Microsoft Edge. Same effect. Youtube continues to work correctly everywhere.


I remember back in the day that there were problems with Silverlight and Netflix, so I updated Silverlight. No dice.


I checked some videos and files I have on my computer in both VLC Media Player and Windows' Movies and TV app. Works just fine.

I did not update my graphics drivers between last night and this morning, nor did I make any other major PC changes I'm aware of. Checking my windows updates, the only thing that's been updated since is the Windows Defender Library.

I have now updated my graphics drivers, doing a clean install. I'm running GeForce Game Ready Driver version 460.89, which is the same as before. No luck there.


Doing some more research and running the Video Playback Troubleshooter, I am told that my system doesn't support Hardware Digital Rights Management. HWDRM. I have two 980ti graphics cards, and an Intel 4770k. Looking in to that, only the 1000+ series Nvidia cards support HWDRM. Is that my issue? Why am I just suddenly running in to this, if that's the cause? And if so, did 3 streaming sites overnight make similar updates to require this, now?

Any ideas?

:)

 

how to check HWDRM is enabled while playing netflix video

Hi Sureshkumarrajagopal,

HWDRM is supported on a multitude of devices, including both Windows and non-Windows devices such as TV sets, phones, and tablets. For a Windows device to support
PlayReady Hardware DRM, it must be running Windows 10 and have a supported hardware configuration. You may go to this
link to check if your device is HWDRM capable or not. Just click on the
submit button and wait for the results. If you are having DRM issues when playing streaming videos using the Netflix apps, I suggest that you get in touch with your video card manufacturer to get the latest driver. In addition to that, they
can also check if your device supports HWDRM.

If you need more help, you can contact us again.

 

"Gray Screen of Death"

Thanks for your informative post!

I had solved my 2D & gray screen issue using advice posted by erocker (see below)
Mainly it involves creating a profile and putting higher 2D clocks:

 

"Gray Screen of Death"

Great post! I have a Sapphire HD 5750 sitting on the shelf going to waste due to the gray screen crash. I run dual monitors and mine crashes randomly in 2D and is guaranteed to gray screen playing any kind of video.

A few months ago I tried this method to no avail. The clocks stayed up just fine but it didn't help my crashing problem.

This post has motivated me to maybe find a reference HD 5750 bios of another brand and try flashing.

I've never flashed a video card, any suggestions or links where I might find a bios and flash utility?

Thanks again for the great post.