Windows 10: Stuck at BIOS after trying to use CMD to retrieve my missing profile and restore Windows...

I don't know where to properly post thisIt's Day 3 at this point.OLD POSTYesterday: I was previously signed onto my account and was about to log into a game with my friends for a session, but it suddenly froze. I waited for almost 20 minutes before I pushed the power button and forced it to restart.However, when it went to the sign-on screen, my profile wasn't there and instead someone else.That profile is the seller who sold me this computer almost 3 years ago.I tried restarting multiple times, advanced restart, shutting it down for an hour.I even tried the system restore option, but the Sell

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Stuck at BIOS after trying to use CMD to fix missing Profile

Yesterday: I was previously signed onto my account and was about to log into a game with my friends for a session, but it suddenly froze. I waited for almost 20 minutes before I pushed the power button and forced it to restart.

However, when it went to the sign-on screen, my profile wasn't there and instead someone else.

That profile is the seller who sold me this computer almost 3 years ago.

I tried restarting multiple times, advanced restart, shutting it down for an hour.

I even tried the system restore option, but the Seller's profile is still there and is the only profile there.

I tried the password he provided me years ago when I was switching the admin provileges to my account, but it said "device offline" or told me to restart (again), so I can't log on AT ALL.

All my work, commission projects and private info is on my profile and I'm getting increasingly more stressed as I see the seller's profile over and over after each restart.

Extra info: I also made multiple attempts in the last year to update windows to 11, but it kept giving me an "error," so I'm forever stuck with 10.

I was at the blue screen after advanced restart to try and do a system restore after multiple attempts to restart and restore all day yesterday.

Unfortunately, I seem to get stuck at step 6, returning to the first screen after using CMD to use the command "net user administrator /active: yes"

I don't see the option to return to the first screen, but after I close the command prompt, it goes to the option of either:

A) Troubleshoot, leading to more options like system restore (didn't work), System Image Recover (didn't work), Startup Repair (same result), Command Prompt, UEFI/BIOS Firmware settings, or "Go back to Previous Build," (also didn't work)

or B) Turn of PC

I tried option B, but it just led back to Square 1

I was scouring through Google searching all day to fiddle with BIOS and Command Prompts, trying to use the CMD to fiddle with the disks and scans.

Though it kept saying it was unable to scan and eventually tried to work on the disks through the CMD.

However, halfway through scanning, it did that "freakout" again as of 9:25pm didn't respond to anything for almost 20 minutes. No key tapping, mouse movement, or clicking gave any response, so I had to do a force restart again.

Upon restarting, now it's just goes to the BIOS/UEFI Utility mode and won't go to the sign-on prompts, so now I don't even see the seller's profile. Just the BIOS screen.

I tried loading the BIOS default settings. but instead of going straight to the Sign-on screen, it loops back to BIOS.

I try exiting or rebooting (again) and it goes to a black screen with a blinking white underscore for a couple seconds and it's straight back to BIOS

I'm very confused as to what is going on with this computer.

If the information helps, this is a custom built pc with Razer, using Geforce gtx
I can't say what other specs it has, since I am unable to sign into my profile, nor can I find said profile. It's assumed it may be corrupted, but in place is the profile of the seller, even though I removed his profile after buying and moved admin privileges to my (now missing) profile.

The BIOS/UEFI Utility is also by Republic of Gamers

It's forever stuck at Windows 10, as prior to this stressful event, it kept giving an error everytime I tried to update it to 11.

 

Stuck at BIOS after trying to use CMD to fix missing Profile

My profile was missing since yesterday and in place was the seller's profile, which I no longer have access to, as it was originally deleted.

I'm unable to install anything. I'm stuck at BIOS and have been trying to get things back to normal since

 

Missing Profile WIN10

Hi Ralph,



Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.



I request you to check if your profile is listed under users list or not. Follow the below step and check:

• 
  Press Windows key + R.
  
• 
  Type netplwiz in the box and hit enter.
  

If it is not listed, I suggest you to restore the system to the previous point where PC was working normally. To do so kindly follow the below given steps:

• 
  Press Windows + I key and click on Update and security.
  
• 
  Click on Recovery, and click on
  Restart under Advance startup.
  
• 
  In the Windows Recovery Environment, on the Choose an option screen, click
  'Troubleshoot'.
  
• 
  Click, Advanced Options and then click on
  System Restore.
  
• 
  Follow the onscreen suggestion to restore your PC to earlier point.
  

Hope this helps. Do contact us for further queries. We will be happy to assist you.



Regards,

Jenith