Windows 10: Stuck at bitlocker recovery and can't get past BSOD. Have recovery key. What's next?

Product: HP All-in-One PC 24-df1000i 1W762AVOperating System: Microsoft Windows 11 I'm looking for someone who can help! What I was doing before the issue: I do recall forcing the desktop to shut down, which may have cause this.No driver changes or third-party installations prior to the crash. I'm facing a problem where my HP desktop windows 11 is stuck at the Bitlocker recovery screen whenever I turn the power to my desktop, security policy has changed and can't get past the Blue Screen Of Death BSOD [DRIVER_PNP_WATCHDOG]. I have the recov

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bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.

 

Bitlocker Recovery Key

No, no other accounts.

What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?