Windows 10: Stuck at splash screen, can't boot from USB or DVD

Discus and support Stuck at splash screen, can't boot from USB or DVD in Windows 10 Support to solve the problem; Symptoms: Windows infinite circle of dots when booting. (PC was a fresh install months ago, and was working fine until returning from vacation).... Discussion in 'Windows 10 Support' started by mrpumpkin, Nov 4, 2016.

  1. mrpumpkin Win User

    Stuck at splash screen, can't boot from USB or DVD


    Symptoms:

    Windows infinite circle of dots when booting. (PC was a fresh install months ago, and was working fine until returning from vacation).

    Hard drive light goes solid during attempts to boot (during splash screen).

    Diagnostic repair begins to load, but never completes (Using shift Key to boot or 3 hard resets), again, solid HD light

    Repairs attempted:

    Downloaded Windows Creation tool to both USB and DVD. Attempts to boot (splash circles), then black screen, and solid HD light.

    Reset Bios to defaults
    Disabled fast boot in Bios
    Changed boot order to 1) USB Flash drive 2) DVD 3) System hard drive

    Specs: (This is not my PC, so this is what I know)

    i3 6100 using on board graphics
    16 gig ram
    MSI MB
    Samsung SSD
    UEFI

    At this point I can not even reformat, as the USB and dvd boot, but do not load. I am not familiar with SSD failure symptoms, but the fact that I am able to get to the splash screen would indicate that it is working.

    At a loss as what to try next.

    Summary:

    Can't load windows past the splash
    Can't boot from USB or DVD past the splash
    All attempts lead to a solid light on the SSD


    I

    :)
     
    mrpumpkin, Nov 4, 2016
    #1

  2. All of a sudden I can't log on at startup

    Thank you. Unfortunately, I created a Bootable Windows 10 ISO file on a DVD but apparently I did something wrong because it's not booting from it. I'm able to use F12 to change the boot order, and set it so the CD/DVD drive would be first. The system
    doesn't recognize it and instead proceeds to boot from the hard drive. Is there something different I should be doing?

    I can't get to any screens other than the initial splash screen where I must enter a logon password.
     
    PaulBrawner, Nov 4, 2016
    #2
  3. Changing OS architecture.

    I just re-downloaded the installation media on a different USB and used a different port. And yes I have changed the boot order to USB. But the boot still gets stuck at the logo.

    The USB gets recognized, tries to boot, but then gets stuck at Windows Logo Splash screen.

    My PC processor is x64 based and so are all components compatible (if u need it).
     
    Divyanshu Sharma, Nov 4, 2016
    #3
  4. AddRAM Win User

    Stuck at splash screen, can't boot from USB or DVD

    Download a fresh iso file and use Rufus for the stick or this simple program for the dvd, burned at the slowest possible speed.

    Free ISO Burner

    Windows 10 ISO Download - Windows 10 Forums


    "Downloaded Windows Creation tool to both USB and DVD"

    To do what ? Did you create a new installer ?

    Hold down the shift key while you reboot the PC, does it even let you get to the Recovery screen ?
     
    AddRAM, Nov 4, 2016
    #4
  5. mrpumpkin Win User
    Do you know why the HD drive light would go solid?
     
    mrpumpkin, Nov 4, 2016
    #5
  6. AddRAM Win User
    SSD`s do not have lights on them.

    Do you mean the hard drive activity light ?

    Since this is not your PC I would start asking the user some questions.
     
    AddRAM, Nov 4, 2016
    #6
  7. mrpumpkin Win User
    The case light indicating HD activity
     
    mrpumpkin, Nov 4, 2016
    #7
  8. AddRAM Win User

    Stuck at splash screen, can't boot from USB or DVD

    Test it with another drive, any will do.

    "Was working fine until returning from vacation" ????? What does this mean ???

    Not your PC, who`s is it ? Where is the owner ?

    Troubleshoot the problem 1 step at a time, Ahh the hard drive light stays on, let me see what happens with another hard drive etc.

    Create a Linux OS flash drive, does the PC boot and run fine from it etc.

    Your 1st mistake was making a bunch of changes to the bios, setting it to defaults is fine, but setting a usb to boot 1st is not a good idea because if that usb device is left in there it will boot from it over and over again.

    Better to just use the one time boot menu key to bring up the boot menu.
     
    AddRAM, Nov 4, 2016
    #8
  9. mrpumpkin Win User
    The PC was powered off for 3 weeks. The bios changes were done sequentially.
     
    mrpumpkin, Nov 4, 2016
    #9
  10. mrpumpkin Win User
    Was able to boot in safe mode after creating a USB with RUFUS. Disabled all services on startup except MS. Was able to restart normally. Currently updating Windows and will see what happens upon reboot.

    The update is ver 1607
     
    mrpumpkin, Nov 4, 2016
    #10
  11. mrpumpkin Win User
    After the update, the PC seems to be booting normally. Thx to AddRam for the RUFUS advice. Nothing is more frustrating than not posting or being able to boot, and his advice got us past that.
     
    mrpumpkin, Apr 5, 2018
    #11
Thema:

Stuck at splash screen, can't boot from USB or DVD

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