Windows 10: Stuck during installation of Creators Update

Discus and support Stuck during installation of Creators Update in Windows 10 Updates and Activation to solve the problem; My computer wanted to install the Creators Update so I started the process. It started updating but the computer got stuck. The screen is now mainly... Discussion in 'Windows 10 Updates and Activation' started by JKAVS, Aug 4, 2017.

  1. JKAVS Win User

    Stuck during installation of Creators Update


    My computer wanted to install the Creators Update so I started the process.
    It started updating but the computer got stuck. The screen is now mainly black with one stationary white dot at the bottom. I think it's one of the spinning dots but the computer got stuck before the other dots appeared. On the top of the screen I can see very dark Windows logo.

    Seems that there should've been Windows logo fading in from black with dots spinning at the bottom but the computer got stuck right at the beginning.

    This has lasted for an hour now. What should I do?

    :)
     
    JKAVS, Aug 4, 2017
    #1

  2. Windows 10 Creators Update Out-Of-the-Box Experience (OOBE)

    I feel excited about the Creators Update.

    What happens if Creators Update is installed? Will the computer get stuck during OOBE if Cortana is not yet available to my country?

    Settings > Region & language > Country or region

    Current setting: Philippines

    Will I require to change the region setting to "United States" (where the Cortana is available) to prevent the computer from getting stuck during OOBE?

    Please help me.
     
    John Miguel Macaranas, Aug 4, 2017
    #2
  3. Creators Update Wont Install

    my build number is 14393.1198, running windows 10 home version 1607, I upgraded to windows 10 last year during the free upgrade period. I had a notification the creators update is available and asked me about the privacy settings changes and I accepted
    those and the update downloaded , but when I am trying to install the update its not installing its stuck at configuring the update at 35% , because of this update I have several other updates in line which are not installing I am not interested in the creators update, please
    tell me how to make it skip configuring the creators update.
     
    shubhambattoo, Aug 4, 2017
    #3
  4. Stuck during installation of Creators Update

    Hi JKAVS

    While not desirable the only thing you can do is power down. Then power on. Hopefully it boots normally. If not you are going to have to enter the Advance Startup Options and "Go Back to a previous build". You will see panel in this tutorial with Red arrow.

    Boot to Advanced Startup Options in Windows 10

    The only problem with this is that it will once again want to install the Update. It maybe successful the second time. although I do not have high confidence in this. I would head to Gigabyte and see what they have posted. Maybe they have a fix, like a BIOS.

    I'm not telling you to update your BIOS, I am saying go to Gigabyte and see.

    Have you backed up your data safely off machine? This should be a priority.


    Ken
     
    Caledon Ken, Aug 4, 2017
    #4
  5. JKAVS Win User
    I tried restarting. This time I got black screen with dots spinning at the bottom forever. Same result after several attempts.
    Then I returned to previous build and the computer works again.

    I checked Gigabyte and found nothing less than two years old for my motherboard.
    What should I do next? Could doing a repair install with latest build work?
     
    JKAVS, Aug 5, 2017
    #5
  6. Caledon Ken, Aug 11, 2017
    #6
  7. Sorry for the additional post.

    What BIOS version are you currently using?

    Could you also specify which Rev of the board you have? Looks like there is three, V1.0, v1.1, v1.2

    Thanks
     
    Caledon Ken, Apr 5, 2018
    #7
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Stuck during installation of Creators Update

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