Windows 10: Stuck in a family group

Hi, I have a problem with microsoft family safety. Long story short, in the past maybe around 2018-2019, my parents made a microsoft family safety group to keep an eye on me, and it... didn't go as planned, and it's not used anymore. Now my parents forgot “which account is used in the microsoft family group” and of course forgot the password, and every time I want to buy products from microsoft or buy products with a microsoft account I need permission from the family group, that's the problem. this is not an attempt to escape from the family group someone might ask “why not create a n

:)

 

Family Organizer Leaving Family Group

Hello Lee Wilfert,

Glad to see you in Microsoft Community.

• If Mother was the administrator of the Family Group, you can exit the Family Group directly, and Mother will automatically become the Family Group organizer.
  
  If you want to stay in the Family Group, you need to rejoin, either as an administrator or as a regular Family Group member.
  
  Visit Getting started with Microsoft Family Safety for more details.
  

• If Mother was already a member of the Family Group, you need to remove her from the Family Group, then add it again, and need to select "Administrator" when selecting the role.
  

Meanwhile, you can dissolve the Family Group, and then let the new organizer send an invitation to re-establish the Family Group. Visit Leave family group or remove members (microsoft.com) for more details.

If anything is unclear, please do not hesitate to let me know.



Best Regards,

| Microsoft Community Support Specialist

 

Delete family group:

Dear Jason Mock1

Thank you for posting in the Microsoft community.

In all honesty, we would suggest that the fastest solution for you would be to re-register for a Microsoft account and then join your daughter's family group. That way you can get up and running with MICROSOFT365 as soon as possible.

Back to the family group issue, if you are the organizer of another family group, it would be a good idea to notify the other members of the group that the group needs to be disbanded, and then delete the other members in turn from the main family account screen. Finally, dissolve the family group.

If you are a member of a family, but not the organizer, you can leave the family group if you are an adult account, or if you are a minor, you will need to be removed from the family group by your organizer.

So, frankly speaking the family group feature is not perfect at the moment and sometimes the above steps may not be possible due to server logic. You may want to sign up for a new Microsoft account and wait until the family group feature is stabilized before joining your daughter's family group with your original account.

We hope the above information helps you

Best Wish

Shawn Z | Microsoft Community Support Specialist

 

I need assistance moving a child to a new family group.

Hi

Welcome to Microsoft community.

To resolve this issue and move your son's account to the new family group, follow these steps:

1. Remove Your Son from the Old Family Group: Since your wife cannot manage the old family group after leaving it, you need to ensure she has left the old family group properly and is no longer associated with it. It might be necessary to rejoin the old family group temporarily to remove your son's account. Here’s how you can do that:
   
   • Have your wife rejoin the old family group (if she can).
     
   • Once she’s back in the old family group, she can remove your son from that group.
     
   • After removing your son, she can leave the old family group again.
     
2. Invite Your Son to the New Family Group: After successfully removing your son from the old family group, you can now invite him to join your new family group. Here’s how:
   
   • Go to the Microsoft Family Safety website: Microsoft Family Safety.
     
   • Sign in with your Microsoft account.
     
   • Select “Add a family member” and enter your son's email address.
     
   • Your son will receive an invitation email. He needs to accept this invitation to join your family group.
     
3. Check and Confirm:
   
   • Ensure that your son accepts the invitation.
     
   • Once he accepts, check the family group settings to confirm that he is now a member of your new family group.
     

If your wife cannot rejoin the old family group or if there are any issues with the above steps, you might need to contact Microsoft Support for further assistance. They can help manage family group memberships and resolve any lingering issues with account associations.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist