Windows 10: Stuck on "Choose Keyboard" after changing to a new user

Hello - I created a new Outlook user account from my family plan for my dad so he can do onedrive backups. He forgot the password to his prior account and we could not recover it. We could not select the OneDrive folder on his C: drive that was previously specified, so we created a new folder to link to OneDrive.


Upon rebooting we get the blue "Choose Keyboard" screen. We select US keyboard, then "exit to Windows 10" ... however, even the computer looks like it's trying to boot, it simply goes back to the Choose Keyboard screen.


This is an HP 15 series laptop.


Thanks in advance for any help!

:)

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

With "new user", keyboard changed to Dvorak

How does the prompt shown in step 4 in my first reply look? Please take a screenshot of it and post here.

 

With "new user", keyboard changed to Dvorak

Be sure that you have first removed Dvorak keyboard from your own user account. Tutorial: Add or Remove Keyboard Layouts in Windows 10 | Windows 10 Tutorials

In step 4, check that Current user (yellow highlight in below screenshot) shows correct keyboard (input language). It is OK if New user accounts (blue highlight) still shows Dvorak, it shows the current setting. It will be changed to your US as soon as you select Copy your current settings > New user accounts on bottom of the prompt, and click OK.