Windows 10: Stuck on "Create a PIN" in WIndows 11 Pro setup

I just bought a new PC and every time I turn it on and start going through the windows 11 Pro setup it gets stuck on the "Create a PIN" section. I click the "Create a PIN" button and it just sits loading on this screen screenshot attached. It doesn't even get to where I put in a PIN. I have tried logging in through different microsoft accounts and even creating a new one, but it always has the same problem. What do I do? Thank you!

:)

 

Windows 11 create pin is not working

Hi Jaylen. I'm Greg, here to help you with this.

If you power off the PC and start it back up will it get past the corrupted PIN setup? If so see if you can skip the PIN setup and do it later in Account settings, or reset the PIN this way: https://www.droidwin.com/pin-not-working-in-win...

If it's still stuck on PIN setup you'll need to trigger the built-in WinRE Repair mode or create bootable media to try to repair Windows, do a Reset to set it up again, or if those fail do the gold standard Clean Install which avoids all these problems. This is all covered here: https://answers.microsoft.com/en-us/windows/for...

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

Windows 11 install freezing at 'create pin'

Hi,

I have a new laptop and am running the windows 11 setup. At the 'creative a pin' step, the wizard simply stops working and continually displays a white screen with a spinning icon forever. Hitting AlT-Tab displays that there is a 2nd window hidden that appears to be the correct window I require to enter a pin, however when using tab to move the cursor to that window it still doesnt enlarge for me to use.

This appears to be a common enough error for there to be multiple helps requests online but I cant find anything to solve it for me. Some suggest disconnecting your internet connection during this step but when I do that the setup comes up with 'connection lost' and I have to repeat the steps to reconnect then am presented with the pin page again and the problem returns.

It is absolutely ridiculous that you cannot skip this stage of the setup. Please, please someone tell me there's a fix for this because I havent the time to spend hours solving this like it used too. 2 young kids taking up all my free time, I just need this process to work simply always advertised! Ha!

Thanks for any help