Windows 10: Stuck on 'Let's Start With Region' (Mouse and Keyboard Do Not Work)

After a hard reset on my PC to hopefully make it run faster, it brought me to the 'Let's start with region, is this right' screen. My mouse and my keyboard DO NOT WORK and every time I turn it off and on I get the same screen. When resetting the PC I chose 'Remove everything' because I saved my personal files to Google Drive.

:)

 

Stuck on lets start with region.

Hi,

I just bought a pc that was on windows 7 and decided to upgrade to windows 10 but for some reason it's been stuck on lets start with region for the last 24 hours plus and it won't work. What can I do to reboot it. Also the keyboard and mouse don't work.
Someone help please

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.