Windows 10: Stuck on "Link your phone and PC" - Can't see the mouse pointer on screen

Today, after actualization my windows when i turned my laptop on, it showed me the "Link your phone and PC" blue screen, but, unfortunately, it got stuck on this screen, not being able to use none of those options:

• Mouse pointer disapeared;
• Tab choose one option;
• Esc.

I've tried to restart windows, Alt+tab and windows key, all than has shown any reaction but none of that provided me an solution, because the windows kept me lock in the same screen.


Any ideas?


Thanks,

Rafael Nagumo

:)

 

Mouse Pointer Shadow Stuck on Screen

This is a video demonstration of the issue:



After my PC was upgraded to Windows 10, a mouse pointer shadow became stuck on my screen. I never even used the mouse pointer shadow! Now it won't go away and I have duplicate mice.

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.

 

mouse pointer disappears

Hi,

There are different reasons why your mouse pointer disappears. For us to properly isolate the issue, we need the following information:

• Have you made any changes on your PC prior to the issue?
• Can you please provide the troubleshooting steps that you've done to resolve the concern?

In the meantime, we recommend you to perform the basic troubleshooting steps provided below:

• Unplug and plug your mouse from your device.
• Try to use another mouse and check if the same issue occurs.
• Update your mouse drivers. To know more information about updating drivers in Windows 10, click this
  link.