Windows 10: Stuck On Restarting With Dots Circling

I bought a new laptop, but it was defective. So I decided to return the laptop since it had all of my information; I had to restart without backing my files. The percentage of the restart was fine. The problem is that the laptop screen has been stuck on restarting with the dots circling. It has been like this for hours. I do not want to touch the power button because I am afraid the process would not be complete. Also, I tried with the ctrl-alt-del process, and it still did not work. I do not know what to do.

:)

 

Stuck on the circling dots screen.

I am having the same problem, but it's not related to updates, at least not always. Every time I restart, it gets stuck on the circling dots screen. The dots keep circling for hours with nothing happening. I have to power down, then bring up the boot screen.
Sometimes, I can restart normally from there, but more often I have to choose system restore, and sometimes that will actually go into a normal boot without actually offering me any restore points.

Someone suggested disabling "fast start", which I did, and that seemed to help for a few restarts, but now it's back to it's old freezing self.

 

Stuck on the circling dots screen.

Hi Craig,



It's possible that some corrupted system files are causing your computer to get stuck on this circling dots screen. We'd like to learn more about your concern so we could provide the proper resolution. We just have a few questions for you:

• 
  Which version of Windows 10 is on your computer? To check, click Start, type
  winver and press Enter.
  
• 
  Did you make any changes on your computer before this started happening?
  
• 
  Which updates were last installed on your computer? To check, click
  Start, type Updates, press Enter, and click
  Update history.
  

 

Black Screen with circling Dots

I have been having trouble with windows 10. One of the articles suggested to hold down the start button 3 times and start the PC 3 times. I did and the screen started going through stages of fixing. The Screen went black with the circling dots for the
last 6 hours or so. I pushed the stop button and restarted the PC. Windows logo came up but then went to black screen with the circling dots. Can someone help?