Windows 10: Stuck on setup

I have a PC and I'm stuck on a setup screen with multiple options on my screen but my mouse and keyboard won't do anything to press the next button, everything is correct but I can't press next. I have tried everything including resetting windows, startup repair and everything I can think of. Any help?

:)

 

Stuck in the Aptio Setup Utility

I got the setup utility on startup and i tried following this instructions:

• Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable.
• Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable.
• Select Save & Exit and press 'yes'.
• Hold down the power button until the unit switches power off completely.
• Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu.
• Select 'Advanced Start Up' and wait until the recovery menu appears.
• Select ' Advanced Options'.
• Select 'System Restore' and select a date prior to when the problem occurred.

(but I wasn't able to do step #5-8)

 

Windows 10 setup boot loader is stucking

Hi,

Thank you for posting your response in Microsoft Community.

I regret the inconvenience that you are currently facing with regards to your update. Listed below are links which you can refer to resolve the issue you are facing. You can follow the suggestions by and check if it helps.

Steps to follow when Windows 10 setup fails:

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How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation


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How to: A list of things to do if Windows 10 Setup fails.

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Troubleshooting for windows 10:

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-troubleshoot-common-setup-and-stop-errors/324d5a5f-d658-456c-bb82-b1201f735683

Your reply is very important for us to ensure a proper resolution.

 

Stuck on Aptio setup and launch CSM is disabled

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern and in order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• When you say, “I am stuck on Aptio setup utility” are you able to boot the computer to Desktop?
  
• What is the make and model of the laptop?
• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)

In the meantime, I suggest you to refer the troubleshooting steps mentioned below and see if that helps in resolving the issue:

1. Boot your computer up and wait for it to boot into the Aptio Setup Utility.
   
2. Once in the Aptio Setup Utility, navigate to the
   Security
   
3. Expand the Secure Boot menu
   section and disable Secure Boot.
   
4. Navigate to the Save & Exit
   tab, save your changes, exit the Aptio Setup Utility,
   restart your computer and wait for it to boot into the utility once again.
   
5. Navigate to the Boot
   
   
6. Disable Secure Boot and Fast Boot
   
7. Enable CSM (Compatibility Support Module).
   
8. Navigate to the Save & Exit
   tab, save your changes, exit
   

BIOS Disclaimer: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems
that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.



We await your response.



Aditya Roy

Microsoft Community – Moderator