Windows 10: Sub Folders missing from my Windows Live

Dear Sir/Madam


When I opened my windows live mail yesterday, all my sub folders have gone missing, along with my inbox. After discussion with my phone provider, we have managed to get the inbox folder back, but not the sub folders I have created. Is there a way of retrieving these folders as I have very important documents saved.


Regards

Dora

:)

 

sub Folder for outlook

Hello,

Thank you for writing your query in Microsoft Community. I would like to have some more understanding to the issue so that we can diagnose and work on the issue faster. Kindly provide me the following information:

• 
  Where are you trying to create a sub folder is it on mail app or other application?
  

If it is mail app, unfortunately there is no option to create a sub folder in Mail app, I would suggest you to share your feedback in Windows Feedback app.

 

Windows Live email folders

Hi,

I would suggest you locate the Windows Live Mail Folder and see if your important folders are available.

Follow the steps below:

Step 1: Show all hidden Files.

• Click on File Explorer and then click on the View Tab.
• Check Show Hidden Files/Folders.

Step 2: Open the WLM Store folder.

• Go to the Mentioned path: C:\Users\YOUR_USERNAME\AppData\Local\Microsoft\Windows Live Mail
  
• Now go to the Storage folders location and look for your important folders.
• If they are available, follow the steps below.
• Make a copy of Windows Live Mail Folders and store it in a path you can easily access.
• Now, open Windows Live Mail Account.
• Click Alt + F key and press Import Messages.
• Select Windows Live Mail and click Next.
• Browse the folder and locate the file.
• Finally press Next.
• You will find your imported messages in the Imported folder.

Hope this helps. Please respond if you have further related queries.

Regards,

 

sub folders

Hi Paulette,

You can move the sub-folder by dragging the sub-folder from the other Picture Folder up to the main Picture Folder. However, the sub-folder will remain as a sub-folder.

If you want to make the sub-folder as a stand alone folder, we suggest that you create a new folder on your desired location, then move over the files from the sub-folder to the new folder that you created.

Let us know if you need further assistance.

Regards.