Windows 10: Subject: Divoom Timebox-Evo Bluetooth Speaker No Sound / Incorrect Hands-Free Profile...

Hello,I'm experiencing an issue connecting my Divoom Timebox-Evo Bluetooth speaker to my Windows 11 PC. The speaker pairs successfully, its name appears on the PC, but sound either doesn't play or plays incorrectly.Problem DescriptionInitial Situation: When I first paired the speaker, my PC detected two Bluetooth devices, both named "Divoom Timebox-Evo Audio." One was presumably the stereo profile, and the other was the Hands-Free headset profile. Attempts to output audio to either resulted in either no sound at all or very distorted, "clicking" audio characteristic of a Hands-Free profile

:)

 

Bluetooth Speaker No sound Issues

So I have been using the same Bluetooth speaker (the Sony srs-xb3) for years on my previous PC build (using the EkoBuy® Bluetooth 4.0 USB Dongle Adapter for PC) since my motherboard had no internal Bluetooth compatibility. I recently built my second PC which has Bluetooth built into the motherboard (Z370 AORUS ULTRA GAMING WIFI) but my speaker isn't being detected by it, so I continued using the adapter. The adapted detects my speaker but wont play audio. I have tried troubleshooting the speaker which does turn the audio on but only through hands free mode which sounds awful. I did manage to get the speaker working on my PC once but I'm not sure how and then on restart it proceeded to revert to having the same issues. I have tried updating the drivers on everything, but to no avail. Any suggestions?

 

bluetooth speakers

Hi Andrea,

When the Bluetooth speakers are connected, can you click on the volume icon in the bottom right hand corner

It should list the device for sound in your laptop, if you click on that name it should give you a list of devices to select from and hopefully your Bluetooth speakers should be listed, select them and the sound should now come through the speakers

Let me know how this goes

 

Bluetooth attached speakers - no sound

Hi Bill,



Thank you for writing to Microsoft Community Forums.



Thank you for sharing the required information to suggest you in the right direction to fix the issue.

1. What is the model number of the Bluetooth speaker?
   
2. Have you tried connecting the Bluetooth speakers on different computer?
   

Please try the below suggested steps to fix the issue.





Method 1

Check the Bluetooth support Service

1. On your keyboard, press Windows Key+R. This should open the Run dialog box.
   
2. Type “services.msc” (no quotes), then hit Enter.
   
3. Once you’ve got the Services window up, look for the
   Bluetooth support service and double-click it.
   
4. From the drop-down menu, select Automatic.
   
5. Now launch the Bluetooth support service by clicking the Start button.
   
6. Confirm the changes you’ve made by clicking
   Apply and OK.
   

Method 2

Use the troubleshooter for playing audio

1. To access this, follow these instructions.
   
2. Go to the taskbar and click the Search icon.
   
3. Type “audio playback” inside the box, then select ‘Find and fix audio playback
   problems’. This should open the Audio Playback troubleshooter.
   
4. Click Next. The troubleshooter will now find and repair audio playback issues
   

Method 3

Resetting your default playback device

1. Right-click the Sound icon on the taskbar, then choose Sounds from the list.
   
2. Once the Sound window is up, go to the
   Playback tab.
   
3. You will see a list of audio devices. Click the Bluetooth speakers you paired with your computer.
   
4. After that, set the Bluetooth speakers as your default playback device. You can do this by pressing the
   Set Default button.
   
5. Save the changes you’ve made by clicking
   Apply, then pressing OK.
   

You may also refer the article Fix sound problems in Windows 10
for more information.







Hope it helps.





Muralidhar

Microsoft Community Moderator