Windows 10: Subject: Issue with NPU Visibility on Intel Core Ultra 7 155H After Windows Update

Dear Microsoft Support Team, I am reaching out regarding an issue with my Intel AI Boost Neural Processor NPU on my Intel Core Ultra 7 155H laptop. Initially, the NPU status was visible in Task Manager, but after updating to the latest version of Windows 11, it no longer appears. Troubleshooting Steps I Have Tried: Checked Device Manager, which shows a Code 43 error.Updated to the latest Intel AI Boost drivers, but the issue persists. Request for Assistance: Could you confirm whether this is a known issue with Windows 11 updates, and provide guidance on any potential fixes? If there is a wo

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Windows Studio Effects not available on Intel Core Ultra 7 155H Laptop with dedicated NPU

Windows Studio Effects not available on Intel Core Ultra 7 Laptop with dedicated NPU

Lenovo Ideapad Pro 5, Intel Core Ultra 7 155H, 32 GB RAM, Full HD webcam with Windows Hello Support

NPU Specifications (from intel's website):

NPU Name: Intel® AI Boost

Max Frequency: 1.4 GHz

Sparsity Support: Yes

Windows Studio Effects Support : Yes

AI Software Frameworks Supported by NPU: OpenVINO™, WindowsML, DirectML, ONNX RT

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Windows fully updated, all drivers fully updated

 

Windows Studio Effects not available on Intel Core Ultra 7 155H Laptop with dedicated NPU

Hi, NikunjGoyal

Welcome to the Microsoft Community



Thank you for reaching out about the issue you're experiencing with Windows Studio Effects not being available on your Lenovo Ideapad Pro 5 with an Intel Core Ultra 7 155H processor and a dedicated NPU.

It's great to see that you've provided detailed information about your device and its specifications. Based on the information you've provided, the Intel Core Ultra 7 155H processor with Intel® AI Boost and the associated NPU should support Windows Studio Effects.

Here are some steps you can take to troubleshoot this issue:

1. Verify the Windows Version: Ensure that your system is running on Windows 11, version 22H2 or later, as this is a prerequisite for Windows Studio Effects.
   
2. Driver Check: The device must have a supported NPU, and the hardware manufacturer must have opted in by installing the Windows Studio Effect driver on the system. You mentioned that all drivers are fully updated, but it might be worth checking if the specific Windows Studio Effects (MEP) Driver is installed.
   
3. Driver Reinstallation: If the problem persists, you could try uninstalling and reinstalling the camera driver. Visit the Lenovo laptop manufacturer’s website, download the camera driver for the device model, and then reinstall the driver.
   
4. Settings Verification: Manage Windows Studio Effects via the Settings menu by navigating to Settings > Bluetooth & devices > Cameras. Here, select your camera from the list of connected cameras to access its settings.
   

If these steps don’t resolve the issue, I recommend reaching out to Lenovo’s customer support or visiting a professional for further assistance.



Best Regards,

Martin | Microsoft Community Support Specialist

 

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