Windows 10: Subject: Urgent: My Microsoft Account Has Been Hacked and Security Info Changed Without My...

Subject: Urgent: My Microsoft Account Has Been Hacked and Security Info Changed Without My ConsentDear Microsoft Support,I am writing to urgently request your assistance in recovering my Microsoft account: *** Email address is removed for privacy *** is what happened: 1. I first received a notification stating that a new email address was added to my account. 2. Shortly after, I received another message saying that my primary email address was changed to the newly added one. 3. Then, I received a final message that my security information was deleted through this new email address.The unauthorize

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Hacked Microsoft account (Urgent!)

Hello Fanito. I'm Greg, here to help you with this.

I'm very sorry you're going through this. We are seeing a lot of account hijackings recently where the hacker changes the password, even the email and security info so it becomes impossible to recover.

Here is everything to try to recover a hacked Microsoft Account:

https://support.microsoft.com/en-us/sbs/account...

Try one more time to change your password as shown here:

https://support.microsoft.com/en-us/help/402683...

Normally they'll want to send a Security Code to the mobile or email you set up here for that: https://support.microsoft.com/en-us/help/12428/.... There is also information about troubleshooting receiving the code at the bottom of the page.

If you cannot receive the Security Code because it is not up to date or has been changed by the hacker, try to do Account Recovery following this walk-through: https://support.microsoft.com/en-us/help/17875/...

You can amend the Account Recovery form if you remember any other information about the account, which may shorten the waiting period. Unfortunately they will not budge on the wait as they have learned over decades exactly what's needed to avoid any chance of giving away your personal data to a hacker or stalker.



In the mean time if you're locked out of Windows I will show you how to create a new Account so you can still get into your Windows install for now using all of it's apps and accessing data, or if necessary reset or reinstall Windows.



If you are unable to do any of this because of changes the hijacker has made to your account, contact Microsoft Support at Contact Us - Microsoft Support. Explain the problem and keep asking for an agent to get a call back or chat on week days.

Emphasize to the agent that your account has been hijacked, that you don't have the account security information because the hacker changed it, but you can still answer questions about the account to prove it's yours.

Here is everything to know about being hacked and how to prevent it:

https://preyproject.com/blog/en/have-i-been-hac...

How to tell if your PC has been hacked

https://www.csoonline.com/article/2457873/signs...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Hacked: Change security info

I followed the steps and thats how I managed to reset the password on him/her, but when I go to account setting to remove their email it says:

"You can't access this site right now

This site requires a security code to sign in. When your security info updates on 1/3/2019 you will be able to access this site. You can still access sites such as Outlook and Skype that don't require a security code.

On 12/4/2018 you requested that your security info be replaced.

Current security info

Alternate email: *** Email address is removed for privacy *** "

That alternate email is also the hackers, so I cannot cancel the security change. When I try, it asks to send an email code to it.

Thanks a ton btw for the quick reply, I'm worrying my butt off every moment haha.

 

Steam Account Hacked

Again...

I sent a ticket I just hope they resolve it soon cause I really want to play Portal 2.

And I don't want him getting me banned.

But the scary thing is they hacked my Email account too!

I've changed the password but is that enough?

I scanned my Computer using malware and it got rid of 9 Nasty objects! Its been months since I did a scan and now I'm thinking this is how they got me.

Is a password change and malware scan removal enough to secure me? I made the password much harder than before.

Thinking about doing a reformat as well. Suggestions? Should I leave the hacked email account and make a new one?