Windows 10: Submit Warranty Claim on Microsoft Sculpt Keyboard

Keyboard is working on and off and will not consistently work. I have tried to submit an Order but keep getting a message saying we cannot complete this order. The keyboard is still under warranty until 11/3/23, so please advise on path forward to fix the issue.

:)

 

How to submit a warranty claim for the Microsoft Sculpt Ergonomic Desktop?

Hello,

My apologies if something similar has already been posted.

I purchased the Sculpt Ergonomic Desktop under a year ago, and it has been fantastic. However, one day when I went to plug in the dongle to my work computer, a message popped up saying:

USB Device not recognized.

The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.
Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly.

I have tried everything to fix this, but to no avail. It seems the set is no longer working whatsoever.

As it is still under warranty, I called the Microsoft Supplemental Parts team (here in Canada) as suggested in another thread, but I was not given an option to speak to anyone and was instead directed by the recording to visit help.microsoft.com. Unfortunately, I haven't been able to submit a warranty claim through there either.

It seems it might be possible to submit an automated warranty claim for some devices by adding the device to your account here, but it appears this is only for a limited selection of devices, as the serial number isn't recognized when I try entering it.

Does anyone happen to know how I might be able to submit a warranty claim? Thank you very much!

 

Microsoft Sculpt Ergonomic Desktop Wireless Keyboard Mouse Black L5V00001 - Unable to Register / Warranty Issue

Hi there, I am trying to link my Microsoft Sculpt Ergonomic Desktop Wireless Keyboard Mouse Black (L5V00001) to my account, but it is not allowing me to do so. I had purchased this item in March 2020 and I am have keyboard issues, and the mouse finish is
starting to peel off. Would like to submit a warranty claim, but having issues doing so.

Please advise.

 

Warranty for Microsoft Sculpt keyboard

Is there warranty for the Microsoft Sculpt Ergonomic Desktop Keyboard & Mouse? I purchased one for a staff member in the office on in September 2021, and the keyboard has stopped working. She has tried all of the troubleshooting tips and our IT department said that it looks like a hardware issue. I am wondering if it can be replaced. The mouse and number pad are still working.