Windows 10: Submitted 5 assistance requests re activation to MS support, which my account advises they...

I purchased Win 11 from a dealer to install on new hardware. I inadvertently disposed of the bit of packaging with the activation key but have the outer box and Win 11 USB stick. I've tried contacting support via the support site on 5 occasions but received no call back or other communication. However, my account shows that the requests have been received, processed and resolved, so I'm going round in circles. Any advice on how to contact support directly for resolution? Thanks. Ian

:)

 

Account Hacked and Permanently Blocked - Seeking Assistance

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.



Regrettably, as a Microsoft Community Forum, we lack the necessary tools to directly restore your account. However, I can offer guidance on the next steps you can take to resolve this matter:



Your best recourse is to keep attempting to go through official Microsoft account recovery channels:

• Submit a new account reinstatement request form with as much verifying information as possible
  
• Call Microsoft support and escalate the issue, explaining you are the legitimate owner
  

I sincerely hope that these steps lead to a positive outcome. If you encounter any further challenges or require additional assistance, please don't hesitate to reach out.

 

Child unable to submit request for additional time

I have two child accounts setup under my family. Both were working fine until recently. I have both accounts setup so that they must send a request to me for time before they are allowed to log in. This way I know their homework and chores are completed.

One child account is able to submit the request for time. The 2nd child account gets an error every time stating "Something went wrong. We were unable to send your request. Are you connected to the Internet?" He is connected to the internet.

We have tried the following:

• Rebooting several times
• Logging into his Microsoft account to ensure its verified and that he is assigned to the correct device
• Opening up the time limits so that he can log in for an hour daily

He still gets the message when he attempts to send a request. I don't understand why his account is getting this, but the other child account is working perfectly fine.

Please advise how I can correct this issue.

 

HP SUPPORT ASSISTANT NOT WORKING

HP Support Assistant

Version 8.5.37.19

Not Working, Uninstalled, Reinstalled Multiple Times

Tried Even Setting Up A New Account User And Same Result

Part Of Windows Insiders Group Running

Windows 10 Insider Preview 17115.1 (rs4_release)

Using Trend Micro As Antivirus

• 
  12.0.1226
  

HP Support Assistant Not Blocked By My Wirewall

Any Suggestions ????