Windows 10: Sudden audio crashes and BSOD - RTKVHD64 error code

Hi all,Wanted to share my current problem, and hear if anyone has solutions for this. This issue started a few days ago and I have not updated my computer for this. My computer would sometimes freeze when I log on back on the computer after it sleeps and the audio would bug out and freeze, crashing my computer.On one occasion of the crashes, I noticed that my audio stopped worked and the Realtek HD driver removed itself. I have reinstalled the driver, but the frequency of these crashes since then have increased, and I've tried:1. Manually uninstalling and re-installing the Realtek HD Driver2.

:)

 

BSOD when coming out of sleep, multiple error codes

Thanks for the assistance, I've run all the necessary steps. It looks like there might be an issue found when running that first command. I have also installed all the driver updates recommended by the dell support check.

You can find the logs of the command prompt window in the cmd.log file

cmd logs.txt

 

Laptop crashes caused by 'rtkvhd64.sys'

Hi Regal,

Thank you for writing to Microsoft Community Forums.

To have a better clarity on this issue and guide you accordingly, kindly help us with the following information:

• What is the make and model of the laptop?
  
• Which build of Windows 10 is installed on the machine?
  
  (Search winver from the Start menu to know the same)
  
• Does the computer boot to the desktop?
  
• Are you aware of any changes that happened on the computer prior to which this issue started to occur?
  

Upon analyzing the crash dump files, seems like the crash is caused by
rtkvhd64.sys. I suggest you to try the methods listed below and check if it works.

Method 1

I suggest you to uninstall the Realtek HD Audio drivers
installed on the machine and let Windows to search for the update and install the updated drivers.

• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Sound, video and game controllers and locate
  Realtek HD Audio drivers.
  
• Right click on it and choose Uninstall.
  
• Check the box Delete the driver software for my device
  and reboot the machine to see if the issue persists.
  

If the issue persists, try Method 2

Method 2

If letting windows to install the drivers automatically doesn’t resolve the issue, you may install the latest audio drivers from PC manufacturer’s website and see if it resolves the issue.

Meanwhile, you may also want to go through Troubleshoot blue screen errors
and see if it helps.

If the issue persists, revert to us with the latest crash dump file.

Let us know how it goes.

Regards,

 

Getting BSOD 0x124 error

Ignore what everone said here.

0x124 BSOD is usually related to VCCIO (VTT), run Prime95 version 26.6 with custom sizes of 512K to 640K with 50% of your memory for at least 8 hours.

If you get a 0x124 BSOD, increase VCCIO voltage by small steps, run Prime95 again until your stable.

If you pass Prime95 512K to 640K without a BSOD, then its Vcore too low. I'd suggest running IntelBurnTest with 80% of your memory to verify stability (8 to 12 hours).

Oh, and yeah, if this problem appeared all of the sudden, the reason is CPU degradation, you can prevent it by enabling C-States or adjust your overclock to use lower voltages.