Windows 10: Sudden Black Screen - Computer Restarts Entirely While Playing Games

Hi,

I recently ordered new parts in mid April, switching from Intel/NVIDIA to AMD entirely. I put together the computer and kept only a few things from my old build, which would be my PSU and storage HDD and SSD. At first I simply had my AMD GPU in my old build, but while trying to play Valorant and some other games this would lead to black screen crashing. I figured it was a clash of potential NVIDIA and AMD drivers, so I uninstalled NVIDIA's drivers and all its files and kept it clean. I ALSO BENT TWO PINS ON THE CPU, BUT MANAGED TO STRAIGHTEN THEM QUITE PERFECTLY. I AM NOT A SMART MAN.


From there I moved to my all AMD system including new ram and mobo. I ran into issues again, which wouldn't let me play certain games as my monitors would go black and then following that my computer would restart entirely. I figured a clean reinstall of Windows might help, so that's exactly what I did. It went fine for a while, but during that time I really only played a unity game called Realm of the Mad God. This issue has only occurred on me while I was playing the following games: Sea of Thieves, Valorant, and Monster Hunter: World. These games are obviously more demanding, and I also have a 2560x1440 monitor so I have been taking advantage of that. I run into the same issue, which seem to go away for a little while but always find their way back to me. It tends to black screen crash and then restart, I will then let it restart and try to launch the game again, and will soon after experience the same thing. Then I try to do something to help, like open OHM Open Hardware Monitor and check the temps, which are always in a safe range, albeit the CPU spikes spike and then fall often.


Here are my specs:
CPU - AMD Ryzen 5 3600

GPU - AMD Radeon RX 5700XT

Mobo - B450 Tomahawk non max. I have the BIOS update to allow 3rd gen Ryzen functionality installed.

RAM - Corsair LPX 16GB 3200MHz.

PSU - Corsair CX 750W. PSU is roughly 6 - 7 years old.


I've done these things to try and fix the issue:

1. Reseat the GPU

2. Reseat the CPU and AIO cooler.

3. Reseat the RAM and move it into different slots.

4. Pressed firmly on all power connections going into the mobo and GPU to ensure they were in all the way.

5. Watched temps while playing demanding games and while idling with Chrome and Discord open.

6. Uninstalled and reinstalled AMD drivers, including updating them as of the day of this post.

7. Installed AMD chipset drivers.

8. Check event viewer.


Event viewer has given me some useful information, which seem to point to GPU, and some not useful information, which only shows the event. Every time I experience this I will receive a critical event 41, task category 63. Most of the time the BugcheckCode shows 0, which will have mostly 0's in all categories. But sometimes I will receive BugcheckCode 278 with varying BugcheckParameters. Here are two examples:

1.

BugcheckCode278
BugcheckParameter10xffffb28eda502050
BugcheckParameter20xfffff80524260818
BugcheckParameter30xffffffffc0000001
BugcheckParameter40x3
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0
Checkpoint41
ConnectedStandbyInProgressfalse
SystemSleepTransitionsToOn1
CsEntryScenarioInstanceId0
BugcheckInfoFromEFIfalse
CheckpointStatus0

2.

BugcheckCode0
BugcheckParameter10x0
BugcheckParameter20x0
BugcheckParameter30x0
BugcheckParameter40x0
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0
Checkpoint41
ConnectedStandbyInProgressfalse
SystemSleepTransitionsToOn4
CsEntryScenarioInstanceId0
BugcheckInfoFromEFIfalse
CheckpointStatus0


I'm going to update my BIOS and check for Windows updates as of now, but any insight would be appreciated. I am so sorry for the length of this post, but I'm kind of lost as this issue is very annoying and worrisome.

:)

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Random black screen while playing Games

i have already long time this problem every time i play games got Black Screen (No Signal at monitor) computer remains on and i need restart pc and is fine but after i play again games = black screen


tested on max and i dident got black screen