Windows 10: Sudoku resetting when I close the app

Sudoku resets when I close the app. I have tried to catch up but next time I play everything is GONE. this has been happening since 11/5. So I just subscribed to sudoku today, and completed 6 or 7 days but EVERYTHING IS GONE AGAIN. The AD is crossed out, but games still disappear.

:)

 

Microsoft Daily Challenge Sudoku

Hi Mary,

There are many possible reasons why you are experiencing issues with Microsoft Sudoku Daily Challenges. It is possible that the app needs an update or an error with the in-game server. To properly isolate your concern, please provide us the following information:

• Did the issue start after an update?
• What troubleshooting steps have you tried so far to resolve the issue?
• Does the same issue occur on your other apps?

In the meantime, we suggest that you install all the critical and important Windows Updates on your PC by following the steps on this

link. You can also check for new app updates on Windows Store by performing the steps on this

link.

 

Microsoft Sudoku app problem.

Hi Norsk,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the screen?
  

I suggest you to perform the below methods and check if it helps.



Make sure the Windows is up to date.

Please check your Windows updates (including optional updates).

• At the Start screen, type Windows Update.
• Select Check for Update.
• Download and Install the latest Windows Updates.

You can uninstall and reinstall Sudoku and check if you get the options remove the ads.

To uninstall:

• 
  Press Windows Key on the keyboard
  
• 
  Type Sudoku
  
• 
  Right click on the app and uninstall.
  
  Install it back from Windows Store.
  
  Check if it helps.
  
  
  
  I hope the information helps. If you have any further queries, please feel free to contact us again. We will be happy to assist you.
  
  
  
  Thank you.
  

 

Sudoku Crashes

It was only an issue with Sudoku. It started on 6/23/18. I went to the troubleshooter link and the first step took care of the problem:

• Update Microsoft Store: Select the Start button > Microsoft Store . Select See more > Downloads and updates > Get updates.
  If an update for Microsoft Store is available, it will start installing automatically.