Windows 10: Support agent Formatted External Hard Drive- Deleting all my files

Dear Community,I had the most unfortunate experience with Microsoft support. I went on live chat with an agent to try help me create a recovery point for my Windows. throughout the conversation he was vague and unhelpful until finally he tried to do something on my laptop Remotely which ended up formatting my external drive, deleting almost 1 TB of data!I have the chat of course and sent it with a thorough complaint to Microsoft. I was informed it was escalated to Tier 3 and they will contact me as soon as possible.I asked for a substantial compensation, not only for the cost of the technici

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CANNOT DELETE A CORRUPTED FILE ON MY EXTERNAL HARD DRIVE ON WINDOWS 10

Hi Leenus,

Hard drive and other external memory storage can be corrupted on account of bad sectors which are no longer accessible or writable due to permanent damage. Your device or hard drive could also be infected by some type of malware. These are some of the possible
causes why you are experiencing the error "ERROR 0x80070570: The file or directory is corrupted or unreadable". To address this concern, we suggest performing the following troubleshooting methods:

Method 1

Check and repair disk errors or corrupted file system. This process can fix "The file or directory is corrupted and unreadable" error caused by bad sectors, virus infection or file system corruption. To do so, follow these steps:

• Back up all of the files on the hard drive (except for the corrupted file).
• Using Search, type CMD.
• From the search results, right-click on Command Prompt and then choose Run as administrator.
• On the Command Prompt window, type chkdsk /f h: (h stands for your hard drive) and then hit the Enter key.
• Delete the corrupted file and check if you'll experience the same error.

Method 2

Format the hard drive. You can manually format the hard drive to permanently remove "The file or directory is corrupted and unreadable" error. These are the steps on how to format an external drive:

• Plug the hard drive into your computer.
• Back up all of the files on the hard drive (except for the corrupted file).
• Open File Explorer and then click This PC.
• Click the external hard drive's name, click on Manage tab and then click on Format.
  
• Click Start and then click OK.

Keep us updated with the result.

 

CANNOT DELETE A CORRUPTED FILE ON MY EXTERNAL HARD DRIVE ON WINDOWS 10

I had the very same problem and this worked perfectly!!!

 

Formatting External hard drive.

1. Launch the Disk Manager with diskmgmt.msc
2. Use right-clicks to delete all partitions on the external disk
3. Create one or several new partitions
4. Format them