Windows 10: Support Assist Recovery Assistant - "Dell Update Not Installed"

Recently I had to reset my computer, and now I've gotten to file recovery, but when it gets to the "check for updates" section it says "dell update not installed", but there are no updates available and I've run the update trouble shooter. I just really need my files back and I can't figure out what it's problem is. Here is what it looks like.

:)

 

windows store corrupted dell support assistant

FWIW we see a lot of users with problems caused by support assistant on the Dell forums and in particular BIOS and driver updates. We advise them to manually download and install any updates, especially BIOS updates as several have wound up with bricked PC's after support assistant BIOS update. Fortunately new (and some newer) Dell PC's now have BIOS recovery options. Older Dell's did not and a failed/corrupt BIOS update and the only option was to replace the motherboard.

 

Dell Support Assist not wanted but needed?

I do some user support on the Dell forums. Support Assist isn't needed. You can manually access the Dell downloads, specific to your PC, by using your Service Tag. This will list all downloads based on the configuration as shipped. BIOS updates are critical to only do them manually, IF NEEDED, as we have seen Support Assist BIOS corruptions (not all but some).

Its up to you with McAfee, that was one of the first things I uninstalled on my Inspiron 15 5577 model. I don't use that bloatware and use the built in Windows Defender and Malwarebytes.

Dell support (downloads)

 

Support Assist Dell

I showed you how to reinstall Dell Support Assist in my first post.

You can also install Dell Updater if your Dell supports it. Check here:

https://www.dell.com/support/article/us/en/04/s...

To troubleshoot the Bluescreen error, download, install and run BluescreenView from NirSoft here:
https://www.nirsoft.net/utils/blue_screen_view....

Report back the reported cause for further steps to fix it.