Windows 10: SupportAssist Fails to install after 22h2 update

Discus and support SupportAssist Fails to install after 22h2 update in Windows 10 Gaming to solve the problem; SupportAssist Fails to install after 22h2 update it downloads and and then fails midwayplease help!... Discussion in 'Windows 10 Gaming' started by PrinceSharma5, Oct 20, 2022.

  1. PRINCESHARMA5
    PrinceSharma5 Win User

    SupportAssist Fails to install after 22h2 update


    SupportAssist Fails to install after 22h2 update it downloads and and then fails midwayplease help!

    :)
     
    PrinceSharma5, Oct 20, 2022
    #1
  2. WIGANKEN
    wiganken Win User

    DELL SupportAssist 'Recommended' update fails to install

    DELL Inspiron 15-3576 laptop, running Windows 10 Home (64-bit) v20H2, Build 19042.928 with “Core i5-8250U” CPU and “Intel UHD Graphics 620” display adapter. Norton Security installed.

    I have posted this in the DELL Community but wish to widen the net to get more responses: - https://www.dell.com/community/Inspi.../false#M117077

    DELL SupportAssist updated itself from v3.8.1 to v3.9 and it then tried three times to install "Recommended" update "SupportAssist OS Recovery" but failed each time. The laptop is plugged in to the power supply as required. See photos.

    Is anyone else having this issue? Is there a fix?


    SupportAssist Fails to install after 22h2 update [​IMG]


    SupportAssist Fails to install after 22h2 update [​IMG]
     
    wiganken, Oct 20, 2022
    #2
  3. JDS21
    jds21 Win User
    Windows Updates failed to instal

    I just did step one and they have just all installed.... thank you so much.... it was quite frustrating having that update window pop up every 5 minutes and failing to instal every time

    Thanks mate
     
    jds21, Oct 20, 2022
    #3
  4. WIGANKEN
    wiganken Win User

    SupportAssist Fails to install after 22h2 update

    DELL SupportAssist 'Recommended' update fails to install

    @Compumind - Thanks and you are almost 100% correct.

    It seems to have been DELL SupportAssist (DSA) v3.9 wrongly detecting that my machine needed the "SA OS Recovery" update. Explanation: -

    1. I uninstalled DSA, but I then saw that "DSA OS Recovery Plugin" and "DSA Remediation" were also installed so I uninstalled those as well since I wanted to "Start with a clean sheet" regarding DSA.
    2. I restarted the DELL then reinstalled DSA as suggested and it is now v3.9.
    3. Running DSA scan this time did not find the "SA OS Recovery" update whereas previously it did. I decided to try again but restarted the DELL first and it still did not find the update. That's why I say you are "almost" 100% correct. *Smile

    This is why I think the previous DSA was wrongly detecting the update as being compatible with my machine. I could be wrong and it may decide to find it tomorrow or the day after. Who knows?

    For now it seems the uninstall and reinstall advice has worked so I am sorted.

    Thanks again.
     
    wiganken, Oct 20, 2022
    #4
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SupportAssist Fails to install after 22h2 update

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