Windows 10: Surface Arc Mouse detected but does not connect

Discus and support Surface Arc Mouse detected but does not connect in Windows 10 Gaming to solve the problem; I do have Bluetooth version 4 reports "HCI 6.1280 / LMP 6.1280" device HW Intell Wireless Bluetooth in my Latitude E7440. It detects the Surface Arc... Discussion in 'Windows 10 Gaming' started by bj#, Nov 29, 2024.

  1. BJ#
    bj# Win User

    Surface Arc Mouse detected but does not connect


    I do have Bluetooth version 4 reports "HCI 6.1280 / LMP 6.1280" device HW Intell Wireless Bluetooth in my Latitude E7440. It detects the Surface Arc Mouse but it will not connect to that.I do have Windows 11 running on that laptop.

    :)
     
    bj#, Nov 29, 2024
    #1
  2. WIM VAN WIEREN
    Wim van Wieren Win User

    Arc Bluetooth mouse not working properly with Surface 3

    Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

    Below steps worked for me:

    • Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
    • Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
    • Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

    Everything works fine again.
     
    Wim van Wieren, Nov 29, 2024
    #2
  3. IVEROLOGY
    Iverology Win User
    Surface Arc Mouse (2017) Stopped Working

    Hello Melchizedek,

    My current build is Windows 10 Version 1703 (OS Build 15063.483).
    I tried all the troubleshooting you suggested below and although it indicates that my Surface Arc Mouse is “Connected” it still does not work.

    Thanks,

    Iver
     
    Iverology, Nov 29, 2024
    #3
  4. MELCHIZEDEK QUI
    Melchizedek Qui Win User

    Surface Arc Mouse detected but does not connect

    Surface Arc Mouse (2017) Stopped Working

    Hello Iver,

    For us to better assist you, confirm which build is currently installed on your device. To check, follow the steps below:

    • Press Windows key + R, then type in winver.
    • Click OK.

    Furthermore, we recommend performing the suggested workarounds on this
    article
    on how to troubleshoot performance issue with Surface Mouse and Microsoft Surface Arc Mouse. Also, try to download the
    Arc Touch Bluetooth Mouse
    app from the Windows Store to help you configure the device easily.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Nov 29, 2024
    #4
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Surface Arc Mouse detected but does not connect

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