Windows 10: Surface bluetooth connection

My Surface Pro bluetooth connection keeps dropping. I can boot and my keyboard and mouse work fine for awhile and then they just sop working.

:)

 

Arc Bluetooth mouse not working properly with Surface 3

Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

Below steps worked for me:

• Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
• Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
• Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

Everything works fine again.

 

MS Sculpt Comfort Bluetooth Mouse buffers in Windows 10 Surface Pro3

Hi,

In order to help you better, could you please confirm a couple of things.

• What is the make and model of the computer?
• Does the mouse work on a different computer (same version of Operating System)?
• Have you made any changes on the computer prior to the issue?

Connect the Mouse to a different device and check if it works fine.

I suggest you to follow the below methods and check if it helps.

Method 1: Run the Troubleshoot Hardware and Devices.

Hardware troubleshooter reviews, diagnose and identifies operational or technical problems within a hardware device.

• Press Windows Key +R, type Control Panel.
  
• Type troubleshooting in the search bar, click on troubleshooting.
• Click on Hardware and Devices.
• Follow the steps from the wizard to run the troubleshooter.

Method 2: I suggest you to update the Bluetooth drivers and check if it helps.

To update Bluetooth drivers please follow the steps below:

• Press Windows key + X and click on Device Manager.
• Expand Bluetooth.
• Right click on the Bluetooth drivers and select Update Driver Software.

You may refer to the below article and check if it helps.

https://www.microsoft.com/surface/e.../troubleshoot-bluetooth-devices?os=windows-10

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

WIndows 10 cannot connect to a bluetooth headset.

Hello Mike,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the make and model of your headset and Bluetooth dongle?

Meanwhile, we suggest that you perform the steps posted on this article
to resolve Bluetooth connection issues in Windows 10.

Looking forward to your response.

Regards.