Windows 10: Surface Book 2 base usb devices and keyboard/trackpad disconnecting and reconnecting for a...

Discus and support Surface Book 2 base usb devices and keyboard/trackpad disconnecting and reconnecting for a... in Windows 10 Customization to solve the problem; When I turn on my laptop, or when it wakes up from sleep or screen timeout, after about a 20 second delay everything that is connected to the base,... Discussion in 'Windows 10 Customization' started by TatevikBalayan, Dec 28, 2020.

  1. Surface Book 2 base usb devices and keyboard/trackpad disconnecting and reconnecting for a...


    When I turn on my laptop, or when it wakes up from sleep or screen timeout, after about a 20 second delay everything that is connected to the base, including the keyboard, trackpad, usb mouse, and usb xbox controller disconnects and then reconnects repeatedly for about a minute and then it works fine.


    In the event viewer I get a bunch of MTConfig errors "An attempt to configure the input mode of a multitouch device failed." and a SurfaceUcsi error "Surface Type-C Driver PPM availability notification failed, PPM availability state = 1."


    When I look at the device manager while its happening, it keeps refreshing and about half the entries in the Human Interface Devices and Universal Series Bus Controllers disappear and then appear.


    I reset my computer with a new windows installation and it still happens. The only time it doesn't happen is when I boot into Safe Mode.


    How can I figure out what's causing this and fix it?

    :)
     
    TatevikBalayan, Dec 28, 2020
    #1
  2. g41851 Win User

    Surface Book 2 trackpad ridiculously sensitive

    I have a Surface Book 2 and the trackpad is ridiculously sensitive on it. A lot of people seem to be having this problem too as there are threads on the Microsoft community about it with no real answers.

    Everything is up to date as far as Windows updates are concerned. I don't use an external mouse and I have the sensitivity of the trackpad set to low.

    I'm wondering if anyone here experienced this issue and were able to solve it?

    I have done all the diagnostic tests suggested by Microsoft, such as the Surface Diagnostic Test, and there are no problems with my computer.
     
    g41851, Dec 28, 2020
    #2
  3. novaforce Win User
    USB devices disconnecting/reconnecting

    Hello everyone!

    Lately I've been experiencing a problem with my network adapter (and other USB devices along with it) disconnecting and reconnecting. And before anyone asks yes, I've searched whole internet upside down for answers and tried every possible fix that I could find but nothing worked (and yes, that includes the whole power saving and hardware troubleshooting thing).

    The problem started out as my USB network adapter from Realtek infrequently and randomly disconnecting and then reconnecting few seconds later. Some time later it would disconnect all USB devices along with it. I'm not really an expert in network adapter field but I thought it could be because of the adapter (considering it was already quite old) so I went and bought new adapter.

    However, even with new adapter the problem remains the same but now it's not randomly disconnecting but rather when downloading big files (for example video games) or even when listening to music on Deezer and I press skip one too many times. For example, yesterday I was updating games on steam and it was downloading and then it just stopped, followed by disconnecting sound and network adapter, mouse and keyboard not working but reconnecting few seconds later (I should also mention when the hiccup happens Chrome seems to stop responding until my computer is connected to the internet again). I tested current adapter on another computer (that is in the same room as router) and it worked without any problems so at least I know it's not because of adapter. After I got new adapter I also did clean install but the problem is very much the same.

    Does anyone know a way to fix this problem? It's getting really annoying that I can't download anything without my internet along with all other devices disconnecting (especially 'cause my schoolwork is really computer and internet based).

    EDIT: I've also experienced more than once that after my network adapter disconnects and disconnects mouse and keyboard with it, it takes longer for them to reconnect and when they reconnect they don't stay reconnect much longer before disconnecting again, rendering every USB connected device useless.
    EDIT 2: I also seem to have started experiencing this problem when I switched motherboard few months ago due to old one being fried by PSU (I replaced both PSU and motherboard) so could it be motherboard's fault?
    FINAL EDIT: Finally went and looked over whole motherboard and it looks like I've got faulty motherboard. Thanks everyone who tried to help with problem!
     
    novaforce, Dec 28, 2020
    #3
  4. novaforce Win User

    Surface Book 2 base usb devices and keyboard/trackpad disconnecting and reconnecting for a...

    USB devices disconnecting/reconnecting

    I turned off Power Management but no luck. As for the Resources tab in Device Manager, it's not showing up for my network adapter. I tried reinstalling it and updating it but it's not showing up.


    Surface Book 2 base usb devices and keyboard/trackpad disconnecting and reconnecting for a... [​IMG]
     
    novaforce, Dec 28, 2020
    #4
Thema:

Surface Book 2 base usb devices and keyboard/trackpad disconnecting and reconnecting for a...

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