Windows 10: Surface book 2 battery not charging

Hello,Unfortunately there was coffee spilled on the surface book. We let it dry and started a couple days later. Everything works fine, but the battery won't charge, it works if it's connected though.When we disconnect the tablet, we can charge the tablet battery, but not the laptop battery.The battery report still shows both batteries.Is there any way to find out if the battery is damaged for good or is there's something we can do to fix it?Thanks

:)

 

Battery Not Charging on Surface Book

I have a surface book with Windows 10. After my last update last week odd things started happening. The battery refused to charge above 20% and various battery power savings had been switched on that I didn't ask for. I've managed to switch off these savers
and my battery appears to be charging but the message next to the icon is 'Plugged In Not Charging'. Can anyone help in getting my recharging back to normal.

Many thanks

Nigel

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Surface Book battery drain while turned off

As the title describes, it happened this morning after charging it the night before to 100%, I disconnected the power source and had it on for a few minutes then turned if off. About nine hours later, I turn it one (without power chord) and it was at 33%!!

I ran a powecfg report and the cycles (~100) and watts seem normal.
I ran a sleep study and it showed a "abnormal shutdown" around the time I turned it on. Info is below.

The system is up to date per its own autoupdater.

Any suggestions?

Time before the event (power report)






(sleep report):




Details of the event:





thank you,

Surface Book
i5, 8Gb, Nvidia