Windows 10: Surface Book 2 keyboard shuts off when unplugged

Discus and support Surface Book 2 keyboard shuts off when unplugged in Windows 10 Drivers and Hardware to solve the problem; My surface book keyboard has recently been shutting off when not attached to the charger and wont respond or be detected by my computer it's been... Discussion in 'Windows 10 Drivers and Hardware' started by UrickMann, Nov 15, 2020.

  1. URICKMANN
    UrickMann Win User

    Surface Book 2 keyboard shuts off when unplugged


    My surface book keyboard has recently been shutting off when not attached to the charger and wont respond or be detected by my computer it's been stuck at 100% charge

    Things I have tried

    -UEFI

    -Updated

    -2 button shutdown

    -Reset

    -Clean connectors

    :)
     
    UrickMann, Nov 15, 2020
    #1
  2. BRINK
    Brink Win User

    New Update for Surface Book 2 on Windows 10 April 2018 v1803 - May 9 Surface

    Source: Update for Surface Book 2 (09 May 2018) Surface

    See also: https://support.microsoft.com/en-us/help/4055398
     
    Brink, Nov 15, 2020
    #2
  3. SIMONW.1
    SimonW.1 Win User
    Cannot shutdown or restart windows 10 (on surface book 2)

    When I try to shutdown or restart my surface book via start menu the pop up (with shutdown, restart and save energy entries) disappears and nothing happens. The only way I can turn off my device is to hold the power button for a long time.

    I have also tried to shutdown windows via command line command shutdown /s as admin and I got an endless "shutting down..." screen until I turn off the device via the power button.

    I have also tried to:

    • install latest drivers and windows updates
    • turned off fast boot option
    • turned of hibernate
    • search and repair windows files via sfc /scannow (nothing found)

    Edit1: I found out that I can shutdown/restart the surface book normally if I unplug it from the keyboard
     
    SimonW.1, Nov 15, 2020
    #3
  4. BRINK
    Brink Win User

    Surface Book 2 keyboard shuts off when unplugged

    New Surface Book 2 firmware versions for Windows 10 - Oct. 11

    Source: https://support.microsoft.com/en-us/...update-history
     
    Brink, Nov 15, 2020
    #4
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Surface Book 2 keyboard shuts off when unplugged

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