Windows 10: Surface device finds available wireless network but won’t connect

​

If you are experiencing the issue whereby your Surface device finds available wireless network but won’t connect, then this post is intended to help you. In this post, we will offer the most suitable solutions you can try to successfully resolve this issue. Surface device finds available wireless network but won’t connect If you’re faced […]

This article Surface device finds available wireless network but won’t connect first appeared on TheWindowsClub.com.

read more...

 

Losing network connection

Hello Dear, if you have a laptop or a PC with a wireless network adapter, you can see a list of available wireless networks and then connect to one of those networks. The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range.

1. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.

2. In the left pane, under Network Tasks, click View available wireless networks.
In case, If you don't see the network you want to connect to, click Refresh network list. If you see the network but the signal is weak, move the PC closer to the wireless router.

3. Click the network you want to connect to, and then click Connect.

4. If you're connecting to a secure network, type the security key, and then click OK.

I Hope you solve out your query soon.

 

No network adapters available - Surface Laptop (1st Generation)

Issue: No network adapters found. Can only connect to internet using wireless USB dongle.

Device: Surface Laptop (1st generation)
Windows version: 20H2 (OS Build 19042.867)

My system info:
Dropbox - System info.txt - Simplify your life

Good evening, hope everyone is healthy and well, and coping okay in these uncertain times.

I recently bought a first generation Surface Laptop (second hand) with a "WiFi issue". Thinking that this would be an easy fix, I bought it.
The only way to connect to the internet is via a USB WiFi dongle - which wouldn't have been a problem if the device had more than one USB port.

Here is a screengrab of my Device Manager:




Flight mode is also greyed-out:




List of network connections is empty when the wireless dongle is removed:




My system is up to date and sadly the device is out of warranty. I've been in touch with Microsoft Support - aside from being quoted over four hundred pounds to replace the device, they haven't been able to help me apart from helping me factory reset the device (five times!)

Can anyone help? If I've left out any technical details, please let me know and I'll gladly oblige.

Cheers!

- - - Updated - - -

Addendum:

Windows 10 S Surface Laptop (1st Gen) - No wifi adapter after update

I also followed the steps in the above thread, but unfortunately this didn't resolve my issue.

 

finding the available wireless networks

Hi Kathleen,



Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

Sorry for the inconvenience caused.



I would suggest you the below methods, check if that helps:

Method 1:

Perform Network adapter troubleshooter.

• Type troubleshooting in the search tab and press Enter.
• Click View all on left panel.
• Click Network Adapter, new window will popup.
• Follow the on screen instructions.

Reference: Fix Wi-Fi connection issues in Windows

Method 2:

Refer to the below articles and perform the mentioned troubleshooting steps:

Why can't I find a wireless network?

Fix Wi-Fi connection issues in Windows

Manage wireless network profiles

Windows help & learning - Microsoft Support

Keep us posted if you face any issues on windows in future. We will be glad to help you.