Windows 10: Surface Dock not working

The dock doesn't work on my computer, but works another computer. It can charge my computer, but I can't use stuff plugged into it. And before you go saying to update it, I tried that, but it didn't work.


So how do I fix my issue?


P.S. I know the category is "Microsoft Store" but there is really no category that fits my issue.

:)

 

DVI not working on extended monitor with Surface Book docking station

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Make sure the power light for the docking station is on
  
• 
  Make sure the monitor is getting power
  
• 
  Make sure the cable is connected properly to the monitor
  
• 
  Unplug and reconnect the Mini-DVI adapter on the back of your docking station
  
• 
  Try flipping the connector for the adapter over (turns out some adapters can go in upside-down)
  
• 
  Take the Surface out of the docking station then put it back in
  
  
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

New Version of Surface Dock Updater Available

Source: New Version of Surface Dock Updater Available Surface

 

Modernized updating for your Surface Dock in Windows 10 Surface

Source: https://techcommunity.microsoft.com/...ck/ba-p/867432