Windows 10: Surface Ergonomic Keyboard and Mouse going to sleep

I run Windows 10 most recent public updates on Surface Pro.


I have the Surface Ergonomic Keyboard and Mouse connected via bluetooth. Last 4 weeks when I go away from the computer for awhile min 15 mins the keyboard/mouse go to sleep. Sometimes it even falls asleep while on Zoom video calls and its hard to wake it up. I have to right click like crazy and hit the windows key on the keyboard 30+ times to get it to wake up. The mouse wakes up faster than the keyboard.


My computer doesn't auto lock or go to sleep.


The only setting I can see that changed is I installed Edge Chromium and Slack app. I don't think those have anything to do with it, but thought I would mention it.


I downloaded the keyboard/mouse app from windows but don't see any settings to force it to not sleep.


Anyone have any thoughts on how to fix it?


*We have another laptop a Dell, it does the same thing.

:)

 

Issues with Surface Ergonomic Keyboard

To isolate the concern, is your computer also freezing when you're not using the new keyboard? This is for us to know if the issue is being caused by the keyboard or a program on your computer.

In the meantime, kindly uninstall the Surface Ergonomic Keyboard drive, and then re-install it. To do this, follow the steps below:

• (Make sure the Surface Ergonomic Keyboard is connected) Right click the Start button.
• Click Device Manager.
• Expand Keyboards.
• Look for the driver of the Surface Ergonomic Keyboard. Right click the Surface Ergonomic Keyboard driver, and the choose,
  Uninstall.
• On the Confirm Device Removal dialog box, click the
  Delete the driver software for this device option to delete the driver package that was used for the device.
• After deleting the driver, visit this
  link and download the driver software.
• After downloading the driver software, run it to install.
• After installing the driver, restart your computer.
• After restarting, observe if your computer will freeze after waking up the Surface Ergonomic Keyboard.

After performing the steps, kindly share with us the result.

 

BLUTOOTH - Wake from Sleep & Navigate BOIS | Microsoft Surface Ergonomic Keyboard and Surface Precision Mouse

I have two problems. I've just built a new PC. The motherboard is the GIGABYTE Aorus Pro WiFi Z390, which has BT and WiFi on board. I have purchase Microsoft Surface Ergonomic Keyboard and Microsoft Surface Precision Mouse.

First Problem: I'm unable to enter the BIOS. It seems that until the OS loads the Keyboard has no connectivity. I have read that some Microsoft Keyboards connect over a different means during startup but I don't know if this is possible with their latest Surface Ergonomic Keyboard. Is it at all possible for me to get into the BIOS and navigate the BIOS?

Second Problem: Moving the mouse doesn't wake the PC from sleep. I've checked the power management options for the mouse and it already has permission to wake the PC from sleep. Why is the mouse not waking the PC from sleep?

The motherboard has ACPI 5.0 so surely these features should be working.

Am I ultimately going to need to buy an additional keyboard simply for entering the BIOS?

Many Thanks!!

 

Issues with Surface Ergonomic Keyboard

Thanks. Answers below:

• Does the issue occur when using the keyboard on another Windows 10 computer?

I have not tried on another computer.

• When the computer freezes, have you checked if you can move the mouse pointer or if you can type using the built-in keyboard of your laptop?

No I cannot move the mouse pointer or type with the built-in keyboard of the laptop.

• Does the issue occur when using the built-in keyboard of your laptop?

No, only when "waking" the surface ergonomic laptop after not using for a few minutes.

• What is the model of your laptop?

It's a Dell Latitude 6330