Windows 10: Surface Go keeps locking while using

I have a new surface go that I use a keyboard and mousepad with. It's a few months old now, and was working perfectly fine up until a few days ago. Since then, whenever I start using it it locks the screen goes black then reappears on the lock screen and I need to log back in to my account every minute or so. I've turned off any auto-locking/sleeping and turned off the 'away from screen' function that links to your phone. I can't figure out what else could be causing this?

:)

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

Using Surface Go as an external display for Surface Book 2

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern. However, could you please let us know how exactly you are trying to connect the Surface Book to Surface Go?



If both devices are on the same network, we would suggest you to follow the steps mentioned below to configure Surface Go as a portable Monitor and check.

1. Go to Settings in Surface Go.
   
2. Click on System.
   
3. Click on Projecting to this PC.
   
4. Select Available everywhere or
   Available everywhere on secure networks in the drop down menu under
   Windows PCs and phones to this PC when you say it’s OK.
   
5. Select First time only or
   Every time a connection is requested in the drop down menu under
   Ask to project to this PC.
   
6. Turn on the Required PIN for paring, if it is prompted.
   
7. Make sure you turn off the switch
   This PC can be discovered for projection only when it is plugged in as you will use your Surface PC as a portable display.
   
8. Then click on Yes.
   
9. Then try following steps to project display on Surface Book 2.
   
10. Click on Action Center.
    
11. Click on Connect button.
    
12. Select the name of wireless display (Surface Go).
    
13. Check the box behind Allow mouse, keyboard, touch and pen input from this device.
    
14. Then press Windows + P key and try Extend or other options and check if it is working.
    

You may also want to refer
Trouble connecting Surface to a second screen,

Connect Surface to a TV, monitor, or projector and

Fix connections to wireless displays or docks for more details.





We await your response.

 

WIFI connection keeps disconnecting while using

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while using internet on your PC as it keeps dropping. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
2. What is the exact model of the PC?
   

Meanwhile, I would suggest you to follow the steps mentioned in the article

Fix network connection issues in Windows and see if that helps.



If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator