Windows 10: Surface in Docking Station with External Monitor Resolution Open 1920 x1200 on Both Closed...

Windows Version 22H2 OS Build 19045.2546Surface Pro 7If I have the surface pro's keyboard down the Display Resolution is 1920x1200 on both the Surface Pro and the external monitor. If I close the Surface pro's keyboard the external monitor switches to 1920x1080 and I cannot set it higher. This just started happening in the last few days. Any suggestions would be appreciated.

:)

 

Have Surface Pro i7 In A Docking Station With A Monitor Attach - Resolution Changes Depending on Keyboard Down Or Up

Surface Pro i7

Docking Station

Windows 10 Pro Version 21H2 (OS Build 19044.1766)

If I drop the keyboard so I can see the built-in monitor it has a resolution of 1920x1200. and the same is true for the attached external monitor. When I raise the keyboard (close it) the resolution of the monitor changes to 1920 x 1080 and there isn't an option to change it back to 1920x1200.

Background.:

Originally I could boot the system with the keyboard closed and, if the monitor resolution was below 1920x1200 I could change by selecting 1920.x200.

Recently if I booted the system with the Surface Pro keyboard close the monitor resolution would be 1920x1080. If I then opened the Surface Pro keyboard the monitor would change to 1920x1200. It would then stay there when the keyboard was closed.

Today when I closed the Surface Pro keyboard the monitor changes to 1920x1080 and there wasn't any way to change it to 1920x1200 without opening the Surface Pro keyboard and it switches to 1920x1080 when the keyboard is closed.

What is going on?

 

DVI not working on extended monitor with Surface Book docking station

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Make sure the power light for the docking station is on
  
• 
  Make sure the monitor is getting power
  
• 
  Make sure the cable is connected properly to the monitor
  
• 
  Unplug and reconnect the Mini-DVI adapter on the back of your docking station
  
• 
  Try flipping the connector for the adapter over (turns out some adapters can go in upside-down)
  
• 
  Take the Surface out of the docking station then put it back in
  
  
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Dual Monitors with Docking Station

Hello-

I have a Dell laptop that i use open with 2 external monitors. 1 monitor is plugged in via HDMI directly to the laptop, the other monitor is plugged in via HDMI to my external docking station. All 3 montiors worked fine until yesterday when my IT dept got into my computer to fix an unrelated issue. Since then my docking station monitor will no longer work, but all other docking station components are working fine.

When i go into Display, all 3 monitors are detected, but the docking station monitor appears as a small screen on the Display board, yet the actual monitor itself is black. When I try to get it to connect it is No HDMI signal for device.

how do I get this docking station monitor to work again? It worked fine for months before this. I did plug this monitor into my personal laptop and it works fine so the monitor or cable is not the issue.

Thoughts?