Windows 10: surface laptop 2 keyboard & touch screen stopped working after automatic software update

My surface laptop 2 running windows 10 recently booted itself, indicating a software update. Now neither the keyboard nor the touch screen works under windows 10, but they still work under uefi. Something in the software update must be the cause. Please help.

:)

 

Surface Pro 3 touch keyboard not appear automatically

Hello,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

I would suggest you to update the keyboard drivers and check if it helps.

Follow the steps to update the Keyboard drivers:

1. Press Windows key + X key and click Device Manager.

2. Expand the Keyboard.

3. Right-click on the Keyboard driver and click on Update driver software.

4. Restart the computer and check.

Also, I suggest you to refer the below article on "How to use the Surface touch keyboard" and see if it helps.

Official Home of Microsoft Surface Computers, Laptops, PCs, 2-in-1’s & Devices – Microsoft Surface

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Surface Laptop 2 keyboard not working after windows installation

I just purchased a Surface Laptop 2 (black I7 16GB Australia Model) spent an arm and a leg on it just to find it doesn’t even come pre-I staled with Windows 10 Pro (come on Microsoft, if you want to be like apple on your hardware
prices at least supply the entire goods) so I downloaded a copy of Windows 10 Pro, created a bootable flash disk, installed Pro 64x on the surface, wiped the drives clean of course, everything is perfect EXCEPT the keyboard on the laptop no longer works...

My troubleshooting steps.

1. Bought another surface pro Laptop exactly the same fresh out of the box did a backup of the drivers and then attempted to restore them back onto the other unit. No luck keyboard still won’t work.
2. Attempted uninstalling the keyboard devices from device manager and then updating the drivers automatically, still no luck
3. Completed all windows updates.
4. Download the surface diagnostics tool, no luck it just crashes every time I start it.
5. Boot in safe mode and attempt to run the surface diagnostics tool again, same ball... still crashes.
6. Tried re-installing windows multiple times, still the exact same issue.
7. Purchased one of those driver update softwares, no luck just killed the machine had to reinstall windows again.

What’s the problem? Literally EVERYTHING works, just not the built in keyboard.

Keyboard works fine when booting Int EUFI

Plugging an external keyboard in works fine.

What’s next?

 

Vista Automatic Updating Error

Automatic Updates isn't currently running.